Heritage AssociatesInsure Peace of MindCremationBurialLife InsuranceHeritage Associates is the Texas and Minnesota regional agency of Lincoln Heritage Life Insurance Company, the market leader for final expense coverage. Heritage Associates offers small, whole-life insurance policies and planning assistance to alleviate the burden placed on loved ones when the time comes to coordinate and pay for a funeral. Policies range from $1,000 – $20,000 in coverage, and benefits are accessible within 24 hours at the time of need. No medical exam is required, and most qualify with no waiting period necessary. Rates do not increase and policies do not expire once coverage begins!GET FREE QUOTELearn More
Heritage Associates (heritage.associates) has 197 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing197 approved reviews, newest moderated first
Josefine F.
She was very professional and patient.
Response from Heritage AssociatesSep 26, 2025
Thank you so much for your kind words! We’re so glad to hear that you had a positive experience and that our team member’s professionalism and patience made a difference. It’s always our goal to make this process as comfortable and stress-free as possible. Please know that we’ll be here for you and your loved ones whenever you need us.
Lisa S.
My agent made it so easy and found exactly what I needed in the price I wanted
Response from Heritage AssociatesSep 23, 2025
Thank you so much for your kind reviews! It gives us such missional satisfaction to know we helped provide peace of mind through both your plan and the corresponding premium! Thank you again for the opportunity to serve you and your loved ones!
Jerry S.
Keeping in touch
Response from Heritage AssociatesSep 23, 2025
Thank you for your 5-star review! We’re so glad our team’s consistent follow-up and communication stood out to you. Staying in touch and being available when you need us is something we take pride in. We remain here to help whenever you or your loved ones need us!
Connie B.
Talking to Robin Akin was like talking to a friend. She worked with me to find the right policy within my budget. She was NOT pushy at all. She did her follow up calls in a timely manner. After I got my policy in the mail, she went over every question I had. She didn't seem to be in a rush to get me off the phone. As for the policy, I chose to go with Lincoln Heritage for a few reasons, one was the AD&D rider, another was the assistance for my next of kin with finding the right funeral home, and the benefit of transportation assistance if I should pass away more than 200 miles away from home. Thank you,
Response from Heritage AssociatesSep 23, 2025
Thank you so much for sharing your thoughtful review! We’re so glad to hear that Robin made you feel comfortable and supported throughout the process—her caring, patient approach is exactly what we strive for. It’s wonderful to know she took the time to answer all your questions without pressure and helped you find a policy that felt comfortable. We’re also pleased that the unique benefits of Lincoln Heritage, like the AD&D rider, family assistance with funeral arrangements, and transportation protection, gave you the added peace of mind you were looking for. Those details can make a big difference for both you and your loved ones. Please know we're here to support you and your loved ones whenever needed.
Jean C U.
Naomi was very patient and took the time to explain everything. She also made it work with our budget
Response from Heritage AssociatesSep 18, 2025
Thank you so much for your kind words! We’re delighted to hear Naomi was patient, thorough, and helped find coverage that felt comfortable for you and your family. We’ll be sure to share your appreciation with her!
Carlos C.
I appreciate that everything was easy and smooth when I needed their help and assistance.
Response from Heritage AssociatesSep 18, 2025
Thank you for sharing your experience! We’re so glad everything was easy and smooth for you. Please don't hesitate to contact us if you or your loved ones need assistance again!
Hilliary C.
I asked for a refund and still haven't received the paperwork at all.
Response from Heritage AssociatesAug 17, 2025
Thank you for your feedback! This is Michael Koetting, Managing Principal for Heritage Associates, and I’m truly sorry to hear that you’ve felt frustrated with the cancellation process—handling these requests promptly is as important to us as processing claims on the hardest of days. Please know we absolutely stand by our money-back guarantee (free look period) and want to quickly resolve your frustration. I did confirm that your cancellation request was processed on August 11, 2025 (5 days ago when we last spoke with you), and Lincoln Heritage Life Insurance Company has already sent the cancellation form via USPS mail per your request. Physical mail typically takes 1–2 weeks to arrive (this weekend is still probably too soon to expect delivery), but if you’d prefer to complete the process more quickly, you also have the option to upload your cancellation directly through Lincoln Heritage’s policyholder portal at https://service.lhlic.com. Our team, including Jamie, made several attempts to connect you directly with me so I could personally help expedite the process; unfortunately, you hung up before we could assist you further. Please know that I remain available and more than willing to assist you directly to make sure everything is resolved as quickly as possible. We sincerely value the trust you placed in us and want to ensure this process is completed smoothly for you. I will attempt to contact you directly again when Lincoln Heritage's offices open on Monday to help walk you through the online process for expediting your cancellation request.
Barbara H.
Very professional!
Response from Heritage AssociatesAug 13, 2025
Thank you so much for your kind words! We know that preparing for final expenses can be a difficult topic to approach, which is why we take pride in providing the highest level of professionalism and care for every policyholder. We’re grateful for your trust and look forward to being here whenever you and your loved ones need us most.
