Herff JonesReviews of herffjones.com

Customer service is not helpful, ordered my cap and gown over a month ago and still have not tracking information DO NOT RECCOMEND

If I could choose 0 stars I would. Horrible customer service with little to no response nor any hopeful resolution to what seems to be a simple problem to resolve. I correctly ordered my daughter’s cap and gown for her upcoming college graduation. The packing materials and invoices all showed the correct university. What I received was a cap and gown for a NY university- very far from her Texas based college. After numerous phone calls, emails, and picture evidence proof, I have not received the correct gown nor was I given even the promise of a new gown. Just dead silence or confusion from the customer service rep as to what he could offer me. Outrageous. How are they still in business????

This company is terrible for your special moment’s .l ordered My son’s college graduation announcement on 4/7 .. l called them back to let them know it was a bachelor of science instead of Arts on the same day.. Their customer service Rep. emailed me tell me that they had already place the order and no changes could be made and the give No refunds.. However the Rep emailed back 4/8 and 4/10 telling me management would call me they Never did.. At this point just send me what l payed for..l haven’t let receive anything! I wouldn’t recommend this company or use them again! TW

Ordered/paid for graduation announcements and received with the University name not printed on the announcement (they acknowledged that was wrong) and the degree had an extra “s” (in other words it was misspelled). They stated they would reprint but I would have to pay 50% of the reprint. Their drop down was wrong, but they stated I should have told them that their information was wrong (I honestly did not review it as I thought I was only responsible for what I typed in (name and address). Long story short - they are going to reprint (not fixing the spelling error on their part) and send to me and I should have them in two weeks. I will be sending them out via USPS and they will be received a day or two before the graduation - TOO LATE! Paper quality is poor, spelling mistake and missing University name (really?????). No offer to send overnight and also they will not credit back my order as it was a confirmed order (that they screwed up). I would never ever recommend this company to anyone - avoid! Use a different supplier or better yet create some on your own.

I ordered my stole for my college graduation from Herff Jones. I ordered past the deadline for regular shipping and had to pay an extra $30 for rush shipping. I was okay with this, thinking that my package would, in fact, be shipped in a rush. I’ve waited well over a week with no notification of shipment. I’ve reached out to customer service who assured me it should arrive within two weeks. I’ve sent several emails since then addressing my concerns that we’re approaching two weeks and it hasn’t shipped yet and I’m getting completely ghosted. I have no issue paying rush shipping but I certainly expect my package to get here quickly if I do and I am incredibly unhappy with the way Herff Jones has handled this issue.

They are the worst. When my son went to pick up his ring at school they told him it wasnt paid for when i had paid it in full. Then it took at least a week or more to get a hold of someone to ask about it. Which they did confirm it was paid for he continued to tell me someone would call me or my son to pick up the ring within a week and no one ever call I've stopped by the Brownsville office a couple of times when they say they will be open and no one is ever there. It is so frustrating.

Ordered my son’s graduation cap & gown for May 2026 commencement on 3/16. He received on 4/1, only to open the box to a packing slip with someone else’s name and their graduation attire. Called customer service and in order for them to fix THEIR mistake and send my actual paid for order, they require us to send to them pictures of the box and all the wrong items THEY sent, which must be put through a “quality review”, and send the wrong items back via FedEx and send them the tracking number BEFORE they will reorder and fulfill the CORRECT order!! I have NEVER heard of a company making the consumer responsible for proving it was the company’s mistake!!! Must happen a lot that they have this kind of policy to begin with. They should start making their fulfillment quality control folks accountable instead of their consumers!! Won’t refund my money either without me sending back THEIR ERROR, which means I have to spend my time and gas to go to FEDEX. Unfortunately this company is the only vendor for cap and gowns for this university, so they know there is nothing they can’t do to screw their customers. For a company whose products are focused on celebration and achievement, you’d think they’d do WAY better on the customer service side of things.

My daughter waited 5 weeks for her cap, gown, tassel and hood. When she received the package, 5 days before her pictures were scheduled, the tassel and hood were missing. Upon calling customer service they told her they would look into it but could not get the items to her before her graduation picture session. No compensation, no overnight delivery, nothing! My daughter has worked so hard for her Master’s. This company is a joke. I hope the university she attends looks into another company because my daughter is not the only one this has happened to.