Herff JonesReviews of herffjones.com

They sold us stage clips for graduation, but they didn't do it for my school, yet sold students clips. It's been months and they are bad at replying or doing a refund. HORRIBLE BUSINESS BEWARE!!!

I would give it a 0 if possible. Our school required us to purchase our cap, gown and diploma from this company. The quality of the product is poor. When they came to my school to give out the cap and gowns they couldn’t find me in their list so they made me call customer service and they said they saw me on the list, so I went back and told them to look again and they finally gave it to me. When graduation day came everyone’s diploma was there but mine. I was told I had to go back to my school to get it and so I did… nothing was there; I was told to come back over the summer to pick it up once school opened again and so I did once again. I asked them the reason for the delay their “excuse” was that my diploma was in another school that I had never attended. All the run around I had to do and no refund was provided when it was them who messed up, what a waste!

My experience with Herff Jones was extremely disappointing, especially for something as important as graduating with my MBA. My order had multiple issues from the beginning. I received the wrong gown. Instead of a master’s graduation gown, I was sent a standard undergraduate gown. My graduation announcements also contained incorrect information, my tassel was defective, and I ultimately had to purchase replacement items on my own to ensure I was prepared for graduation. What made the experience even more frustrating was the customer service. I was repeatedly given conflicting information, had to explain the same issues multiple times, and spent far more time than anyone should trying to resolve mistakes that were not mine. Rather than taking ownership and making things right, the process felt like endless back-and-forth. Graduation is a once-in-a-lifetime milestone, and customers should be able to trust Herff Jones to deliver accurate, quality products. Unfortunately, my experience was the complete opposite. I expected much better from a company that specializes in graduation regalia. I cannot recommend Herff Jones based on my experience and hope they improve both their quality control and customer service so future graduates don’t have to deal with the same disappointment.

Ordered cap & gown (was cheap quality and overpriced, but no real issues) and a diploma frame. The diploma frame was incredibly expensive, but I thought why not buy the best I can find instead of hoping to get lucky on Amazon. I finally unpacked it after my diploma arrived this week, and I found several nicks/imperfections in the frame, a broken fastener, and a scratch on the glass. I don't know if Herff Jones will do anything about it, but I sent a support email and will report back if there are updates. Overall, I am quite disappointed with the purchase and would urge you to inspect all goods quickly and before any return policy expires.

Description of Complaint I am filing this complaint regarding a dispute with Herff Jones concerning a graduation cap and gown that I returned within the required timeframe. Herff Jones has informed me that they intend to charge me $500 for the cap and gown despite my having returned the products as instructed. The company explained that due to logistical challenges during the graduation season, customers may be held financially responsible if Herff Jones is unable to timely track or process returned products. I believe this position is unfair and unreasonable. I followed the return instructions provided by Herff Jones and returned the products weeks ago. At no time was I informed that I needed to take any additional steps beyond the return process outlined by the company, nor was I advised that customers would be responsible for ensuring that Herff Jones properly tracked or processed returned products within its internal logistics system. The fact that Herff Jones may have experienced delays or difficulties in processing returns during a busy graduation season should not result in customers being charged for products that were properly returned. Any failure to timely track, locate, or process my returned products appears to be an internal operational issue and not the result of any action or inaction on my part. I am requesting that Herff Jones remove the proposed $500 charge, acknowledge receipt of my returned cap and gown, and ensure that customers are not held responsible for delays or deficiencies in the company’s internal return-processing and logistics procedures.

This is the worst company I have ever worked with. I wish colleges and high schools would stop using them as their seller. I rented my regalia for my college graduation and returned it over a month ago just to receive an email saying that I will be charged an additional $150 because they had not received my order. I called them and all they could say was for me to call FedEx. When I called FedEx they confirmed that the package was in fact delivered. I then called back and the customer service representative said that "everyone received that email as a reminder." That email was not framed as a reminder at all, it stated that I had not returned my regalia and would be unfairly charged more for it. Plus, when I originally called she even said that I had not returned it. The way they run their company is awful and I will have a serious issue if I am even charged one more cent from them. If you can avoid it, never use this company!

Terrible workmanship on my son’s class ring the sales person convinced us to buy a black stealth ring, to begin with they lied about the day it would arrive it arrived a month and a half later and after receiving the Ring and just three weeks, the black started to fade off very disappointed paying $600 for a terrible terrible ring

Have been in a position where I have used them 2 years in a row for cap and gowns and diplomas and they are honestly awful. Response time is insanely slow, orders are not placed by accident and we have some very unhappy families at our school. Do not recommend