Herff JonesReviews of herffjones.com

My graduation photos arrived today, and to say I am disappointed would be an understatement. Multiple photographs contain visible markings and imprints that should never have passed quality review. This was not shipping damage. The outer packaging arrived intact, which makes it even harder to understand how something this noticeable was allowed to leave production. Graduation is not a repeatable moment. These photographs were meant to preserve years of sacrifice, exhaustion, discipline, and accomplishment. People trust companies with milestones like this because these moments carry emotional and personal value that cannot simply be recreated once damaged. What makes this even more frustrating is that the issue appears across several photos, not just one isolated print. At a certain point, it stops feeling like an accident and starts feeling like a complete disregard for quality control and customer trust. We paid for professional products and expected those memories to be handled with care, not delivered in a condition that immediately takes away from the experience they were supposed to preserve.

I ordered a master's cap and gown for my graduation, which I paid for with PayPal (as a withdrawal from my bank account.) I was so busy with school that I did not notice I hadn't received a confirmation email or order number until my classmates' gowns began to arrive. I contacted Herff Jones with the Paypal and bank receipts a few weeks before graduation. They stated they could not find my order, although I had clearly paid for it. I contacted them by phone and email for the next two weeks and finally had to purchase a second cap and gown through the bookstore just to be able to attend my graduation. Their last email to me stated that they could not help me as they do not accept PayPal payments, though I provided a receipt for a payment that was made through PayPal. It was a very confusing experience. I have now filed disputes with my bank and PayPal in hopes of finally getting a refund.

I purchased my daughter's ring 02/16/2026. I contacted customer support for an update and was informed that the ring had been complete and I need to reach out to my rep for delivery instruction. I reached out to my rep Daniel Ramirez, and he is unresponsive. I called back to customer support and was told there was a backlog in material and the ring was not ready. These people do NOT know what they are talking about. Zero Communication. My daughter's 16th Birthday was May 19th, the intent on the ring was to be her big gift. Her party is this weekend and NO RING OR COMMUNICATION. I Spent a pretty penny when I could have gone elsewhere. DO NOT PURCHASE FROM THEM.

I wish I could leave a negative star, because one star is too generous. On Feb 3rd, 2026 I purchased The Essentials Package for $139.95. By April 20, I had not received it and called the SC high school rep. She stated it would go out that week. It did not. On April 30, I called again, they assured me it would go that week or early the following week. It did not. I called back on May 7th, as I received a tassel, but no cap or gown. The rep said it should have gone out but they don't have a tracking number. They would get back to be ASAP. They did not. I called the next day May 8th, they rudely let me know they have 48 hours to get back to me. Here it is May 19th - 3 days before graduation and no gap & gown and no response from Herff Jones.

They gave her the incorrect regalia for her school and degree and my sister almost walked with the wrong hood for her MD unknowingly (thankfully the bookstore on campus had extras the day before). Charged $120 for it and they couldn’t even have the decency response to any of our messages trying to sort it out. She took all her photos in it and now need colors edited in all 300 or to take them all again.

The most sorry company I have ever dealt with. Got a refund, no apology or whatever. Daughter not able to walk for my Masters degree. Ordered in plenty of time.

Absolutely terrible experience with Herff Jones. I purchased “Graduation Package 5” on March 15 for over $200. The package explicitly included: 25 Announcements 25 Tissue Inserts 25 Envelope Seals Cap, Gown, and Tassel On April 4, I only received the cap, gown, and tassel. The announcements, tissue inserts, and envelope seals NEVER arrived. I checked my mail every single day leading up to graduation because I genuinely believed the rest of the package would eventually show up. It never did. By the time graduation passed, the missing items were completely useless even if they had arrived late. What makes this even worse is Herff Jones’ absurd return policy. Even after paying such an outrageous amount for the package, you are still required to return the gown immediately after graduation or risk being charged an additional $150 late fee. So somehow they are extremely organized when it comes to charging students money, but completely disorganized when it comes to actually delivering what customers paid for. Their customer service is one of the most frustrating and inefficient systems I have ever dealt with. Over the course of a week, I called approximately 15-20 times and only managed to speak with an actual representative twice. The first representative told me there was “nothing they could do” to refund the missing portion of the package or even reduce the charge to the regular regalia rental price. The second representative essentially repeated the same thing and admitted they could not even verify or guarantee whether customers receive their full packages at all. That statement alone should concern every student and parent considering ordering from this company. This is not how a legitimate corporation should operate — especially when dealing with students already paying hundreds of dollars for graduation expenses. The lack of accountability, lack of communication, and refusal to resolve such a basic issue is unacceptable. At this point, Herff Jones has refused to work with me or resolve this amicably, leaving me no choice but to file a credit card dispute to recover money for items that were never delivered. I would strongly discourage anyone from purchasing bundled graduation packages from this company. Based on my experience, there is apparently no guarantee you will actually receive everything you paid for, and if something goes wrong, customer service will simply send you in circles until you give up.

Terrible company. Cap and gown ordered in April. We are now 2 days from graduation and it is not here. I have called 3 times and sent 2 follow ups. "They are working on it" Totally unacceptable