HerbiesReviews of herbies.co

Response from HerbiesJun 2, 2026

Hi Ed, We are very sorry for the inconvenience caused by receiving products you were not expecting. We understand how frustrating this situation must be, and we sincerely apologize for any confusion or concern it has caused. Please know that we truly value you as our customer, and we want to make sure your concerns are addressed fairly. Your subscription has already been fully cancelled, so you will not receive any further subscription orders or charges from us. In addition, even though your most recent order has already been delivered, we have gone ahead and arranged a full refund for that order as a gesture of goodwill. Please see our message regarding the resolution and refund details. If you have any questions or need further assistance, we will be more than happy to help. Thank you for your patience and understanding. Kind regards, Herbies Team

Response from HerbiesJun 3, 2026

Hi Kelsey, Thank you for bringing this to our attention, and please accept our sincere apologies for the disappointment and frustration this has caused. We completely understand your concern. If you purchased the product in good faith believing it was 100% vegan, only to later discover that the capsule contains bovine gelatin, we appreciate why you would feel misled. Your feedback is extremely important to us, and we take comments like yours very seriously. As a valued customer, we want to make this right. After reviewing your case, we have processed a full refund for your order. There is no need to return the product, and you are welcome to pass it on to someone who may be able to benefit from it. Please check our personal message to you for the refund confirmation and further details regarding the transaction. Once again, we sincerely apologize for the inconvenience and disappointment caused. We truly appreciate you taking the time to share your feedback, as it helps us improve both our products and the information we provide to our customers. Thank you for giving us the opportunity to resolve this for you. ❤️ Kind regards, Herbies Team

Response from HerbiesMay 30, 2026

Thank you for taking the time to share your experience, and I'm sorry to hear it left you feeling this way. I'd like to take a moment to clarify what actually happened on our end, as we want to be transparent with anyone reading this. As soon as you reached out, your subscription was cancelled and your refund was arranged on the very same day. We acted immediately to resolve the situation, and there are no outstanding charges or open issues on your account. We do take feedback about the subscription option seriously, and we're actively reviewing how it's presented at checkout to make sure it's as clear as possible for every customer going forward. That said, we're disappointed to see the review still standing at one star, given that the issue was acknowledged and fully resolved the same day it was raised. We'd genuinely welcome the chance to discuss this further with you directly, so please don't hesitate to reach out to us at [email protected] if there's anything else we can do.

Response from HerbiesMay 24, 2026

Hi there Lisa, I am very sorry for your experience with us. Unfortunately I cannot find your name in our order system. I would love to help get this issue solved properly. Please send us an e-mail at [email protected] an ask for Ethan. We hope to hear from you!

Response from HerbiesMay 14, 2026

Thank you for taking the time to leave your feedback. We’re really sorry to hear about your experience and completely understand how frustrating it must feel to see an unexpected charge, especially when you already have enough supply on hand. We’ve already reached out to you directly so we can review what happened with your account and help put this right as quickly as possible. This is something we want to resolve properly for you. If there’s anything you’d like to add in the meantime, please feel free to contact us anytime at [email protected], we’re here to help. Kind regards, Herbies Support Team

Response from HerbiesMay 6, 2026

Hi there, I’m really sorry to hear about your experience and the frustration this has caused. We understand how concerning it is when an order is not received, and we take these situations seriously. We’d like the opportunity to look into this and make things right for you. Please email us at [email protected] with your order details so we can investigate and assist you as quickly as possible. Your concerns matter to us, and we’re committed to resolving this for you. Kind regards, Herbies Support Team

Response from HerbiesApr 30, 2026

Hi Emma, Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. I’m sorry to learn that you’ve had digestive discomfort and that you haven’t noticed the results you were expecting. This is certainly not the experience we want for our customers, and we understand how disappointing that can be. Everyone’s body can respond differently to products, and we truly appreciate you giving it a try despite the concerns you’ve experienced. We would like to look into this further or assist you with your order, please feel free to reach out to us at [email protected]. We appreciate your feedback. Kind regards, Herbies Support Team

Response from HerbiesApr 30, 2026

Hi Alexandra, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating and disappointing this situation must have been, especially with the delays and the uncertainty surrounding your delivery. This is not the level of service we aim to provide, and I sincerely apologize for the inconvenience caused. I can also confirm that your case has already been received via email and is currently being actively handled by our team. We are carefully reviewing all details to ensure this is properly resolved for you as quickly as possible. We truly appreciate your patience while this is being worked on. If you feel your concern has been fully addressed once the process is completed, we would be grateful if you would consider updating your feedback at that time. Kind regards, Herbies Support Team