HerbiesReviews of herbies.co

Response from HerbiesJun 24, 2026

Hi She, Thank you for sharing your feedback, and I'm sorry to hear that you're disappointed with the product. I'd like to clarify that our Oregano+ formula combines high-strength oregano oil (1:20 extract) with black seed oil in softgel capsules. The product is specifically formulated to help support the body's natural defenses and gut health by combining these two ingredients in a balanced formula. We take concerns like yours very seriously and would like the opportunity to investigate this properly and address any remaining concerns. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your case more quickly and ensure it is prioritised for review. Thank you for your patience, and we look forward to assisting you further and working towards a resolution. Kind regards, Herbies team

Response from HerbiesJun 19, 2026

Hi Michelle, We're sorry to hear about your experience and understand how frustrating it can be to discover a subscription you weren't expecting and to feel that cancelling it was more difficult than it should have been. We appreciate you taking the time to share your feedback with us. We want to address this properly and help resolve any remaining concerns as quickly as possible. However, we're currently unable to locate your details in our customer records based on the information provided in your review. Could you please kindly email us directly at [email protected] and mention Maria in your message? This will help us identify your case more quickly and ensure it is prioritised so we can investigate the matter and work towards a resolution for you. Thank you for your patience, and we look forward to assisting you further. Kind regards, Herbies Team

Response from HerbiesJun 19, 2026

Hi Alex, We're sorry to hear about your experience and understand how frustrating it must be not to receive your order or updates regarding its status. We appreciate you bringing this to our attention. We want to address this properly and help resolve everything for you as quickly as possible. However, we're currently unable to locate your details in our customer records based on the information provided in your message. Could you please kindly email us directly at [email protected] and mention Maria in your message? This will help us identify your case more quickly and ensure it is prioritised so we can investigate the matter and work towards a resolution for you. Thank you for your patience, and we look forward to assisting you further. Kind regards, Herbies Team

Response from HerbiesJun 18, 2026

Hi, Thank you for getting in touch, and I’m sorry to hear about the confusion and frustration this has caused. We want to address this properly and help resolve everything for you as quickly as possible. However, we’re currently unable to locate your details in our customer records based on the information provided in your message. Could you please kindly email us directly at [email protected] and mention Maria in your message? This will help us identify your case more quickly and ensure it is prioritised so we can resolve the issue for you. We appreciate your patience and look forward to assisting you further. Kind regards, Herbies Team

Response from HerbiesJun 15, 2026

Hi Simon, We are very sorry to hear that you have had this experience, and we sincerely apologise for the frustration and inconvenience this has caused. We understand how upsetting it can be to feel that you have been enrolled in a subscription without your knowledge or consent, and we are sorry that this has left you feeling disappointed. We do strive to make the subscription option clear throughout our website and during the checkout process, but it is evident that, in your case, this was not sufficiently clear, and we sincerely regret that. To help put things right, we have arranged a full refund for the most recently generated order, even though it has already been processed, and your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges. We have also sent you a separate message with full details regarding the cancellation and refund. Please allow 5–7 business days for the funds to appear back in your account, depending on your bank's processing times. Once again, we are truly sorry for the disappointment caused and appreciate you bringing this matter to our attention. We value your feedback and will continue reviewing how we communicate our subscription options to ensure a better experience for our customers. Kind regards, Herbies Team

Response from HerbiesJun 15, 2026

Hi Zak, We sincerely apologise for the frustration and inconvenience this has caused. We understand how upsetting it can be to feel that you have been enrolled in a subscription without your knowledge or consent, and we are sorry that this has left you feeling disappointed. We do strive to make the subscription option clear throughout our website and during the checkout process. However, it is evident that, in your case, this was not sufficiently clear, and we sincerely regret that. To help put things right, we have arranged a full refund for the most recently generated order. In addition, your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges. We have also sent you a separate message with full details regarding the cancellation and refund. Please allow 5–7 business days for the funds to appear back in your account, depending on your bank's processing times. Once again, we are truly sorry for the disappointment caused and appreciate you bringing this matter to our attention. We value your feedback and will continue reviewing how we communicate our subscription options to ensure a better experience for our customers. Kind regards, Herbies Team