HerbiesReviews of herbies.co

Response from HerbiesJul 6, 2026

Hi Conor, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your concerns regarding the unexpected recurring charges and the difficulty you've had getting in touch with us. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review what has happened, check your subscription status, and work towards a fair resolution. We sincerely appreciate the opportunity to investigate this further and assist you, and we look forward to resolving this for you as quickly as possible. Kind regards, Herbies Team

Response from HerbiesJul 3, 2026

Hi Karolina, Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we completely understand why you're so frustrated. We value you as our customer, and we never want you to feel that your concerns are not being heard. We sincerely apologize for the inconvenience and disappointment you've experienced. Regarding the order that was marked as delivered but not received, we are continuing to coordinate with the courier to investigate what happened. We take situations like this very seriously and will do everything we can to help prevent them from happening again. We also do our best to clearly communicate the subscription option throughout our website and during the checkout process. However, it's clear that in your case this wasn't communicated as effectively as it should have been, and we sincerely apologize for that. To help resolve this matter, we have: Fully cancelled your subscription, so you will not receive any future automatic orders or charges. Issued a full refund for the order that was marked as delivered but not received. Please refer to the message we sent you regarding this transaction, which contains the details of your refund and subscription cancellation. We genuinely appreciate the opportunity to resolve this for you and hope we're able to restore some of your confidence in our service. Kind regards, Herbies Team

Response from HerbiesJul 3, 2026

Hi Anthony, Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to let us know how you feel. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review your concerns, check your account, and work towards a fair resolution. We appreciate the opportunity to look into this further and assist you. Kind regards, Herbies Team

Response from HerbiesJul 1, 2026

Hi Chris, Thank you for your message. I'm very sorry to hear about your experience, and I completely understand your frustration. Please accept our sincere apologies for the confusion regarding the subscription and the difficulty you experienced trying to stop the order. To help make this right, we've arranged a full refund for your most recent order, and we've also fully cancelled your subscription, so you will not receive any further automatic orders or charges. We truly value you as our customer, and we've sent you an email with the details of your refund and subscription cancellation. Please take a moment to check your inbox. We sincerely appreciate your feedback, as it helps us improve both our service and the customer experience. If you have any further questions or need any additional assistance, please don't hesitate to reply to our email. Kind regards, Herbies Team

Response from HerbiesJun 25, 2026

Hi Mrs. Ivy Joy, Thank you for your review, and I'm sorry to hear about your experience. I completely understand your concern regarding the quantity you received and your worry about being enrolled in a recurring subscription that you do not want. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review what has happened, check your subscription status, and work towards a fair resolution. We appreciate the opportunity to look into this further and assist you. Kind regards, Herbies Team

Response from HerbiesJun 24, 2026

Hi, Thank you for bringing this to our attention, and we're sorry to hear about your experience. We'd also like to reassure you that Herbies is not a scam. We are a legitimate business, and if there has been any confusion regarding a charge or subscription, we'd genuinely like the opportunity to investigate and resolve it for you. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review what has happened and work towards a fair resolution. We appreciate the opportunity to look into this further and assist you. Kind reagrds, Herbies Team

Response from HerbiesJun 24, 2026

Hi Lyn, Thank you for your message, and we sincerely apologise for the frustration and disappointment this situation has caused. We understand your concerns regarding the additional orders you received after requesting cancellation, and we're sorry for the experience you've had. To help put things right, we have arranged a full refund for the most recently generated order, and your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges. We have also sent you a separate message with full details regarding the cancellation and refund. Please allow 5–7 business days for the funds to appear back in your account, depending on your bank's processing times. Once again, we are truly sorry for the inconvenience caused and appreciate you bringing this matter to our attention. We value your feedback and will continue reviewing how we communicate our subscription options to ensure a better experience for our customers. Kind regards, Herbies Team

Response from HerbiesJun 24, 2026

Hi Julie, We are very sorry to hear that you have had this experience, and we sincerely apologise for the frustration and inconvenience this has caused. We completely understand how upsetting it can be to see a charge for an order you were not expecting, and we're sorry that this has left you feeling disappointed. We do strive to make the subscription option clear throughout our website and during the checkout process. However, it is evident that, in your case, this was not sufficiently clear, and we sincerely regret that. To help put things right, we have arranged a full refund for the most recently generated order, and your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges. We have also sent you a separate message with full details regarding the cancellation and refund. Please allow 5–7 business days for the funds to appear back in your account, depending on your bank's processing times. Once again, we are truly sorry for the disappointment caused and appreciate you bringing this matter to our attention. We value your feedback and will continue reviewing how we communicate our subscription options to ensure a better experience for our customers. Kind regards, Herbies Team