HerbiesReviews of herbies.co

Response from HerbiesAug 13, 2026

Hi Vinnie, We’re very sorry to hear about your experience and completely understand how frustrating this situation must have been. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise for the inconvenience caused, and we look forward to assisting you. Kind regards, Herbies Team

Response from HerbiesAug 12, 2026

Hi Jayne, Thank you for reaching out, and we sincerely apologise for the delay and for the lack of response to your previous emails. I completely understand how frustrating it must be to see that your order has been in transit for 9 days without any tracking updates. Please rest assured that we are currently investigating this for you and are checking with our team to determine what is causing the delay. We have also sent you an email with an update regarding your order and subscription. Please check your inbox, as well as your spam or junk folder, in case the email was filtered there. Thank you for your patience and understanding while we work to resolve this for you. Kind regards, Herbies Team

Response from HerbiesJul 31, 2026

Hi Lyn, I'm truly sorry that this experience has been so upsetting for you. We understand your concerns, and we take feedback like this very seriously. I can confirm that your subscription has already been cancelled, so there will be no further automatic charges or orders associated with your account. Since you currently have an open PayPal dispute, that process is the most appropriate route for resolving the matter. PayPal will review all of the information provided by both parties before reaching a decision. We also understand your concerns regarding the subscription process, and we sincerely apologize if the details were not as clear as they should have been at the time of purchase. Again, we're sorry for the frustration and inconvenience this situation has caused. Kind regards, Herbies Team

Response from HerbiesJul 29, 2026

Hi Rita, Thank you for taking the time to share your experience. I'm very sorry to hear about your concerns, and I completely understand why this has left you feeling disappointed and frustrated. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritized so we can review what happened, check your subscription status, and work towards a fair resolution. We sincerely apologize for the inconvenience, and we'll do our best to assist you as quickly as possible. Kind regards, Herbies Team

Response from HerbiesJul 21, 2026

Hi Jacqueline, Thank you for your message. I completely understand how upsetting it must be to feel that you've been charged for something you didn't knowingly sign up for, and I'm truly sorry that your experience with us has been this way. To help make this right, here's what I've done for you: Your subscription has already been fully canceled, so you won't receive any future automatic orders or charges. Although your most recently generated order was already on its way, I have gone ahead and processed a full refund for that order. In addition, I have also arranged a 30% refund for Order #HB175388, which is marked as delivered. You should see both refunds reflected in your original payment method within 5–7 business days, depending on your bank's processing times. There is no need to return any products, and there is nothing further you need to do on your end. We also kindly ask that you take a look at the message we previously sent you regarding these updates, as it contains the details of the actions taken on your account. Again, I sincerely apologize for the inconvenience and appreciate your patience. If you have any further questions, please don't hesitate to let us know. Kind regards, Herbies Team

Response from HerbiesJul 17, 2026

Hi Robin, Thank you for sharing your feedback. We're truly sorry to hear that this was your experience. We have already contacted you directly and sent you a message because we genuinely want to address your concerns and provide a resolution. We do our best to clearly communicate the subscription option throughout our website and during the checkout process. However, it's clear that in your case this wasn't visible enough, and that's something we take seriously and will continue to improve. To resolve this matter, we have fully refunded your most recent order and fully cancelled your subscription, so you will not receive any future automatic orders or charges. Please check the message we sent you, as it contains the details of your refund and the resolution we've arranged for you. Again, we sincerely apologise for the frustration this has caused. We appreciate the opportunity to make things right and hope you'll review our message. Kind regards, Herbies Customer Support

Response from HerbiesJul 15, 2026

Hi Nickie, Thank you for taking the time to share your experience. I'm very sorry to hear about your concerns, and I completely understand why this has left you feeling disappointed and frustrated. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review what happened, check your subscription status, and work towards a fair resolution. We genuinely want to make this right for you if you're not satisfied with our product. I can also assure you that our Oregano+ is formulated using high-strength oregano oil (1:20 extract) combined with black seed oil. We'd appreciate the opportunity to look into your concerns and address them properly. We sincerely appreciate the opportunity to investigate this further and assist you, and we look forward to resolving this for you as quickly as possible. Thank you, and we hope to hear from you soon. Kind regards, Herbies Team

Response from HerbiesJul 6, 2026

Hi Frankie, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your concerns regarding the checkout process and subscription. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review what happened, check your subscription status, and work towards a fair resolution. We sincerely appreciate the opportunity to investigate this further and assist you, and we look forward to resolving this for you as quickly as possible. Kind regards, Herbies Team