HerbiesReviews of herbies.co

Response from HerbiesAug 24, 2026

Hi Lorraine, Thank you for sharing your concerns. We sincerely apologise for the frustration and inconvenience you experienced with the subscription and cancellation process. We completely understand how concerning it can be to see charges you were not expecting. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. However, if Order #HB1101014 is your order, I can confirm that your subscription has now been fully cancelled, so you will not receive any future automatic orders or charges. If this is your order, I would really like to resolve this promptly for you. Please email us directly at [email protected] and mention Maria in your message. I will personally handle your case, review the details of your order and subscription, and do my very best to find a fair resolution as quickly as possible. We’re truly sorry for the experience you’ve had, and I’ll personally make sure your concerns are looked into. Kind regards, Herbies Team

Response from HerbiesAug 25, 2026

Hi Lisa, Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience with the strong petrol-like smell from the packaging and your oregano tablets. I completely understand why this would have concerned you, especially when it comes to a product you were expecting to use. I’m also very sorry that you haven’t received a response to your previous emails. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise for the concern and frustration this has caused, and I’ll make sure your case receives the attention it deserves. Kind regards, Herbies Team

Response from HerbiesAug 25, 2026

Hi Damon, Thank you for your message. I sincerely apologise for the frustration and inconvenience this situation has caused you, especially after you had already cancelled your subscription and received a cancellation confirmation. I completely understand your concern regarding the additional order and charge, as well as the delay in receiving a response. I’m very sorry that you had to follow up multiple times. I have personally handled this for you. I can confirm that your subscription has already been fully cancelled, so you will not receive any future automatic orders or charges. I have also cancelled and refunded your most recent generated order. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. Please also see our previous message to you regarding the cancellation and refund for your reference. I sincerely apologise again for the inconvenience and appreciate your patience while we resolved this matter. Kind regards, Herbies Team

Response from HerbiesAug 24, 2026

Hi, Thank you for reaching out. I completely understand your concern, especially after trying to cancel your subscription and encountering an error with the account link. I’m also very sorry that you haven’t received a response to your previous emails. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise for the inconvenience and frustration this has caused, and we appreciate your patience while we work to assist you. Kind regards, Herbies Team

Response from HerbiesAug 20, 2026

Hi, Thank you for reaching out. I completely understand your concern, especially as you received confirmation that your subscription was cancelled and were expecting no further payments to be taken. I’m also sorry that you haven’t received a response to your previous emails. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise for the inconvenience and frustration this has caused. Kind regards, Herbies Team

Response from HerbiesAug 19, 2026

Hi Bella, Thank you for sharing your experience. We’re very sorry to hear about your frustration, and we completely understand how upsetting it can be to discover a subscription you did not intend to have, especially when you’ve had difficulty cancelling it. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise for the inconvenience and frustration this has caused. Kind regards, Herbies Team

Response from HerbiesAug 19, 2026

Hi Zoe, Thank you for taking the time to share your experience. We’re very sorry to hear about what happened and completely understand how frustrating and upsetting this situation must have been, especially after receiving conflicting responses about your subscription and refund. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise for the confusion and inconvenience you’ve experienced. Kind regards, Herbies Team

Response from HerbiesAug 17, 2026

Hi Karen, Thank you for taking the time to explain everything in detail. I completely understand your frustration, and I sincerely apologise for the inconvenience, delays, and lack of clear communication you have experienced throughout this process. I’m sorry that, despite your efforts to return the products and provide us with the tracking information and photographs, you have had to spend nearly two and a half months trying to get this matter resolved. I also apologise that your previous requests. We would like to provide you with a prompt resolution. I have now refunded your order in full. Please allow 5–7 business days for the refund to appear in your account, depending on your bank’s processing time. Please see our message regarding the refund and resolution of your case. We genuinely appreciate your patience throughout this matter, and I’m very sorry that your experience has been so frustrating. We hope that this resolution helps put things right for you. Kind regards, Herbies Team