HerbiesReviews of herbies.co

Response from HerbiesSep 3, 2026

Hi Elise, I’m very sorry to hear that you feel this way, and I sincerely apologise for the frustration and concern this situation has caused you. We certainly do not want you to feel that you have been misled or treated unfairly. I’m happy to assist you with this. As a resolution, I have arranged for your most recent order to be cancelled and refunded. Please allow 5–7 business days for the refund to appear in your account, depending on your bank’s processing time. We have also sent you messages regarding this matter and your subscription so we can make sure everything is properly addressed. Regarding your subscription, please let us know which option you would prefer, whether you would like to cancel it or would like us to assist with another available option. We’ll be happy to proceed according to your preference. Once again, I sincerely apologise for the inconvenience and frustration caused. Kind regards, Herbies Team

Response from HerbiesSep 2, 2026

Hi Victoria, Thank you for reaching out. I completely understand your concern, especially as you still have plenty of your original supply left and were not expecting another order to be charged and sent. We sincerely apologise for the frustration and inconvenience this has caused. We have arranged the refund for you, so please check the message we sent regarding the refund details and processing time. In that same message, we have also included the available options for managing your subscription, so you can choose what works best for you moving forward. We’re truly sorry for the confusion and want to make this right for you. Thank you for your patience and understanding. Kind regards, Herbies Team

Response from HerbiesSep 8, 2026

Hi Kyle, Thank you for taking the time to share your experience. First and foremost, we sincerely apologise for the frustration and inconvenience this situation has caused. We genuinely try to communicate the subscription option throughout our website and during the ordering process. However, we understand that in your case, it may not have been clear enough. This is something we take seriously and will continue to review. Feedback such as yours is valuable and helps us identify areas where we can improve. I’ve also checked your order and can see that a chargeback has already been initiated through your bank or payment provider. As the dispute is currently in progress, we will need to allow your bank or payment provider to complete their review and determine the outcome. At this stage, we’re unable to provide any further information regarding the status or outcome of the dispute from our side. For updates on the chargeback, including whether it will be approved, refunded, or declined, we recommend contacting your bank or payment provider directly, as they will have the most up-to-date information regarding your case. We sincerely apologise again for the experience and appreciate you taking the time to share your feedback. Kind regards, Herbies Team

Response from HerbiesAug 31, 2026

Hi Alexander, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to see an unexpected charge and have difficulty getting your order and subscription concerns resolved. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We’re also sorry to hear that you experienced discomfort while using the product. Your feedback is important to us, and we’d like the opportunity to look into your concerns properly. We sincerely apologise again for the experience you’ve had, and I’ll make sure your case receives the attention it deserves. Kind regards, Herbies Team

Response from HerbiesAug 31, 2026

Hi Maria, Thank you for sharing your feedback. I sincerely apologise for the experience you’ve had and completely understand your concerns regarding the subscription, cancellation process, and the condition of the packaging. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We’re also very sorry to hear about the petrol-like smell from the packaging. Your feedback is important to us, and we’d like the opportunity to look into this properly with our team. We sincerely apologise again for the experience you’ve had, and I’ll make sure your case receives the attention it deserves. Kind regards, Herbies Team

Response from HerbiesAug 28, 2026

Hi, Thank you for sharing your experience. We completely understand your frustration, particularly regarding the subscription and the difficulties you encountered when trying to cancel it. We sincerely apologise for the concern, inconvenience, and frustration this has caused. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise again for the experience you’ve had, and I’ll make sure your case receives the attention it deserves. Kind regards, Herbies Team

Response from HerbiesAug 26, 2026

Hi Julie, Thank you very much for getting in touch. I completely understand your concern, and I sincerely apologise for the frustration and inconvenience you experienced while trying to cancel your subscription, particularly as you have been advised by your doctor not to take the product. I’m pleased to confirm that your subscription has now been fully cancelled. You will not receive any future automatic orders or charges from us. I’m truly sorry that the cancellation process on our website was not as straightforward as it should have been and that you had to take additional steps to resolve this. We completely understand your decision and respect your request. Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused. We appreciate your patience and understanding. Kind regards, Herbies Team

Response from HerbiesAug 26, 2026

Hi David, Thank you for sharing your feedback. I want to sincerely apologise for the frustration and stress this experience has caused you. I completely understand how upsetting it must have been to receive a cancellation confirmation and then be notified that another order had been dispatched a month later. You’re right that we likely didn’t make the subscription terms clear enough during checkout, and that’s on us, not on you. We genuinely try to communicate the subscription option throughout our website and during the ordering process, but clearly, in your case, it wasn’t visible or clear enough. That’s something we need to take a hard look at. To make this right, I have cancelled your most recent order and arranged a full refund. Please allow 5–7 business days for the refund to appear in your account, depending on your bank’s processing time. Please also refer to our previous message to you regarding the cancellation and refund, which contains further details about the resolution. I’m truly sorry again for the inconvenience and disappointment this has caused. We appreciate you bringing this to our attention, and we’ll take your feedback seriously as we work to improve our subscription communication and customer experience. Kind regards, Herbies Team