HerbiesReviews of herbies.co

Response from HerbiesSep 16, 2026

Hi Michelle, Thank you for reaching out. I want to sincerely apologize for the frustration and stress this situation has caused you. I completely understand how upsetting it must be to feel that you were charged for something you did not knowingly sign up for, and I’m truly sorry that your experience with us has been this way. We genuinely do try to communicate the subscription option throughout our website and during the ordering process. However, clearly, in your case, this information was not visible or clear enough, and I’m sorry for the confusion this caused. It’s something we need to take seriously and look at more closely. I’ve taken the following steps to make this right: Your subscription has already been fully cancelled, so you will not receive any future automatic orders or charges from us. Your most recent generated order has been cancelled and fully refunded. We have also sent you a separate message regarding the cancellation and refund for your records. Please don’t worry about needing to make a trip to the bank to stop future payments. Since your subscription has been fully cancelled, there will be no further automatic orders or subscription charges from us. I’m truly sorry again for the inconvenience and frustration this has caused you. We appreciate your patience, and I hope the resolution we’ve provided helps put your mind at ease. If there’s anything else I can assist you with, please simply reply to this email, and I’ll be happy to help. Kind regards, Herbies Team

Response from HerbiesSep 16, 2026

Hi Paula, Thank you for sharing your experience, and we’re genuinely sorry to hear about the frustration and difficulty you’ve experienced with your subscription and refund. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, carefully review the details of your order, subscription, and previous communication, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise again for the experience you’ve had. Your concerns deserve proper attention, and I’ll make sure your case is reviewed thoroughly. Kind regards, Herbies Team

Response from HerbiesSep 15, 2026

Hi Gareth, Thank you for taking the time to share your feedback. We completely understand why you would feel frustrated, especially when you had already made it clear that you wanted to cancel and continued to receive prompts encouraging you to stay. We’re genuinely sorry that the cancellation experience felt so difficult and repetitive. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, carefully review the details of your order, subscription, and previous communication, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise again for the experience you’ve had. Your concerns deserve proper attention, and I’ll make sure your case is reviewed thoroughly. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to assist you properly. Kind regards, Herbies Team

Response from HerbiesSep 9, 2026

Hi Carol, Thank you for sharing your concerns. I completely understand your frustration, and I’m truly sorry for the repeated charges, the confusion surrounding your subscriptions, and the overall experience you’ve had with us. I sincerely apologise for the inconvenience and disappointment this has caused. I’ve carefully investigated your account and can confirm that you had two active subscriptions. The first subscription had already been cancelled, and I have now also cancelled the second subscription on your account. This means that both subscriptions are now cancelled, and you will not receive any future automatic orders or charges from us. Regarding your most recent order, I will now go ahead and process a full refund for you. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. We have also sent you a separate email regarding the refund and subscription cancellation for your records. I’m genuinely sorry that this situation has left you feeling so disappointed with our company. We appreciate you bringing this to our attention and giving us the opportunity to correct the issue. Kind regards, Herbies team

Response from HerbiesSep 7, 2026

Hi, We sincerely apologise for the frustration and concern this experience has caused. We understand how upsetting it can be to receive orders or charges you were not expecting, especially when you have tried to cancel your subscription. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, review the details of your order and subscription, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise again for the experience you’ve had, and I’ll make sure your case receives the attention it deserves. Kind regards, Herbies Team

Response from HerbiesSep 7, 2026

Hi Kitty, I want to sincerely apologise for the frustration and stress this situation has caused you. I completely understand how upsetting it must be to feel that you’ve been charged for something you didn’t knowingly sign up for, and I’m truly sorry that your experience with us has been this way. We genuinely do try to communicate the subscription option throughout our website and during the order process. However, we understand your concerns and appreciate you bringing this matter to our attention. I’ve checked your order and can see that a chargeback has already been initiated through your bank or payment provider. Since the dispute is already in progress, we’ll allow your bank or payment provider to complete their review and determine the outcome. At this stage, we’re unable to provide further information about the status or outcome of the dispute from our side. We sincerely apologise again for the inconvenience and frustration this has caused. Kind regards, Herbies Team

Response from HerbiesSep 7, 2026

Hi, Thank you for taking the time to explain your concerns. We completely understand your frustration, especially after you received confirmation that your subscription had been cancelled and were subsequently charged again due to the system transition. We sincerely apologise for the inconvenience and confusion this has caused. You should not have had to deal with a situation where a confirmed cancellation did not prevent a subsequent charge. Maria will be handling your concern, and we will now go ahead and issue a full refund for your most recent order. Please see our message to you below for further details regarding your concern and the resolution we are providing. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. We sincerely apologise again for the experience and appreciate your patience and understanding while we work to resolve this for you. Kind regards, Herbies Team

Response from HerbiesSep 4, 2026

Hi Debra, Thank you for your message, and I sincerely apologise for the frustration and disappointment you’ve experienced. I completely understand how upsetting it must be to feel that you were charged for something you didn’t knowingly sign up for, especially after you had already contacted us to request cancellation. I’m truly sorry that your experience with our customer service has been disappointing. We genuinely do try to communicate the subscription option throughout our website and during the ordering process, but clearly, in your case, the information was not visible enough. That is something we need to take seriously, and I sincerely apologise for the confusion this has caused. I’m pleased to confirm that your subscription has now been cancelled, so there will be no further subscription orders or charges. Additionally, given the inconvenience caused, we have arranged a full refund for your most recent order. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. We have also sent you a separate message regarding this. Please check your inbox, including your spam or junk folder, if you haven’t seen it yet. Once again, I’m very sorry for the inconvenience and for the experience you’ve had with us. We truly appreciate you bringing this to our attention. Kind regards, Herbies Team