HerbiesReviews of herbies.co

Response from HerbiesJul 27, 2026

Hi Aparna, Thank you for sharing your experience. I want to sincerely apologize for the frustration and stress this has caused you. I completely understand how upsetting it must have been to feel that you were charged for something you didn't knowingly sign up for, and I'm truly sorry your experience with us has been this way. While we do our best to communicate the subscription option throughout our website and the ordering process, it's clear that in your case it wasn't prominent enough. We appreciate your feedback and will use it to help improve our customers' experience. Although your most recent order had already been dispatched and was in transit, I've also arranged a full refund for it. Please allow 5–7 business days for the refund to appear in your account, depending on your bank's processing time. There's no need to return the order, and there's nothing further you need to do. We've also sent you a separate message with the details of your refund. Please take a moment to review it for more information. Again, I sincerely apologize for the inconvenience, and thank you for your patience while we worked to resolve this matter. Kind regards, Herbies Team

Response from HerbiesJul 27, 2026

Hi Pippa, Thank you for sharing your experience. I completely understand how upsetting it must have been to discover a second charge and feel that you had been enrolled in a subscription you didn't knowingly agree to. I'm truly sorry that your experience with us has left you feeling this way. I'm pleased to let you know that your subscription has already been fully cancelled, so you won't receive any future automatic orders or charges. Regarding your return, I've also gone ahead and arranged a full refund for your order. Please allow 5–7 business days for the refund to appear in your account, depending on your bank's processing time. We've also sent you a separate message regarding your refund. Please take a moment to review it, as it contains the details of the resolution we've arranged for you. Again, I sincerely apologize for the frustration and inconvenience you've experienced, and I appreciate your patience while we worked to resolve this matter. Kind regards, Herbies Team

Response from HerbiesJul 3, 2026

Hi Jonjo, Thank you for taking the time to share such detailed feedback. We truly appreciate your honesty, and we're sorry to hear that the product did not meet the expectations. We sincerely apologize for any confusion and for the subscription experience. We appreciate you giving us the opportunity to address your concerns, process the 30% goodwill refund, and cancel your subscription. We're also grateful for your kind words about our customer service. It means a great deal to know that, despite your frustration, you felt your concerns were handled professionally and respectfully. Your feedback regarding our advertising is valuable, and we'll make sure it's shared with the appropriate team for review. Thank you again for giving us the opportunity to assist you. We genuinely appreciate your willingness to consider giving us another chance in the future, and we hope we can provide you with a much better experience should you decide to return. Wishing you all the best, and thank you once again for your thoughtful feedback. Kind regards, Herbies Team

Response from HerbiesMay 21, 2026

Thank you for giving Herbies a try and for sharing your feedback. We’re glad to hear that things are going well for you so far, and we hope you continue to have a positive experience as you continue using the product. If you ever have any questions or need any support along the way, please don’t hesitate to reach out to us at [email protected], our team will always be happy to help. Kind regards, Herbies Support Team

Response from HerbiesMay 14, 2026

Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience and the frustration this has caused. I completely understand how disappointing it must feel not receiving your order and then seeing conflicting delivery information and repeated replies without a clear resolution. That is not the experience we want for any of our customers. We also want to reassure you that we take situations like this seriously. We have already reached out to you directly so we can properly review your order details, investigate the delivery issue, and work towards a resolution for you as quickly as possible. If you’re able to, please reply to our message or contact us at [email protected] so we can assist you further without delay. We appreciate you bringing this to our attention and we’re here to help get this sorted for you. Kind regards, Herbies Support Team

Response from HerbiesApr 25, 2026

Thank you for sharing your experience, we really appreciate your honest feedback. We’re sorry for the confusion around the subscription and appreciate you bringing it to our attention. We’re glad we were able to resolve it quickly for you. It’s good to hear that you’ve noticed some improvement with your nasal drip. As for the other benefits, results can vary and may take a bit more time with consistent use, but we completely understand your perspective. If you have any questions or need further support, please don’t hesitate to reach out to us at [email protected], we’re always here to help. Kind regards, Herbies Support Team