HerbiesReviews of herbies.co

Response from HerbiesMay 21, 2026

We’re very sorry to hear about your experience and completely understand how frustrating this must have felt. Please allow us to clarify that the additional order was generated from an active subscription selected during checkout. The subscription option includes discounted pricing and automatic replenishment unless cancelled before the next billing cycle. However, we fully understand that this may not have been your intention, and we sincerely apologise for any confusion caused. Our team is always happy to assist with cancelling subscriptions, reviewing orders, and helping find a suitable resolution for our customers as quickly as possible. Please feel free to contact us directly at [email protected] with your order details so we can look into your case further and assist you personally. We truly appreciate your feedback and sincerely apologise again for the frustration and inconvenience caused. Kind regards, Herbies Support Team

Response from HerbiesMay 21, 2026

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns regarding both the product experience and the subscription, and we sincerely apologise for any frustration or disappointment caused. While many customers have positive experiences with our products, we also recognise that every individual may respond differently, which is why we always encourage customers to consult with their healthcare professional if they have concerns. We can confirm that once a cancellation request is received, our team processes it accordingly to ensure no further recurring orders are generated moving forward. Please also rest assured that our products are manufactured in regulated facilities and undergo quality control procedures. We fully respect your GP’s decision to review the product further, and we understand your caution. If there is anything further we can assist you with, please feel free to reach out to us directly at [email protected]. We would be more than happy to review your case further and assist where possible. We sincerely apologise again for your experience and appreciate your feedback. Kind regards, Herbies Support Team

Response from HerbiesMay 14, 2026

Thank you for taking the time to share your experience, and I’m sorry to hear that your order arrived incomplete and that the follow-up support didn’t resolve things for you. I understand how frustrating it must have felt to go back and forth without a clear outcome, especially when you were expecting a specific offer to be fulfilled. That’s not the experience we want you to have, and I’m genuinely sorry for the inconvenience this caused. I also appreciate your feedback regarding the support experience itself, this is something we take seriously, and it will be shared with the relevant team for review. If you’re still open to it, we’d really like the chance to look into what happened with your order properly and see if there’s anything we can do to make this right for you. You can also reach us directly at [email protected] if you’d like us to investigate further. Thank you again for your honest feedback. Kind regards, Herbies Support Team

Response from HerbiesApr 29, 2026

Hi Bas, Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience. I understand your concern regarding the subscription being applied and the difficulties you encountered when trying to cancel it. This is certainly not the experience we want our customers to have, and I apologize for the frustration this has caused. Our intention is always to make subscription details clear and easy to manage. I’m sorry that this was not your experience in this case, and I understand how inconvenient it must have been to go through multiple steps before the cancellation was completed. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve our service and processes. So we can look into this properly and make things right for you, please send us your order number and/or the email address used at the time of purchase at [email protected]. Kind regards, Herbies Support Team

Response from HerbiesApr 29, 2026

Hi Jackie, Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience. I understand your concern regarding the subscription setup and the difficulty you encountered when trying to cancel it. This is not the experience we want for our customers, and I apologize for any frustration this has caused. We also understand how important it is to have clear and easy control over your subscription. Your feedback has been noted and will be shared with the relevant team for review. Regarding your cancellation request, we have checked the email you sent us and I can confirm that the subscription is now cancelled. If you still require any further assistance, please don’t hesitate to contact us directly at [email protected] with your order details so we can assist you promptly. If you feel your experience has now been fully resolved, you are welcome to revisit your feedback at your convenience. We appreciate your time and the opportunity to improve our service. We’re always happy to help. Kind regards, Herbies Support Team

Response from HerbiesApr 15, 2026

Thank you for sharing your feedback, and I’m really sorry to hear about your experience so far. We understand your frustration regarding the delivery time and the concerns you’ve raised about shipping and environmental impact. We truly appreciate you taking the time to be open with us. We also sincerely apologise that the subscription and cancellation process did not feel clear or straightforward for you. That is certainly not the experience we want for our customers. To proceed with your cancellation request, we’ll need a few details to locate your order. Please email us at [email protected] with your order number or the email address used during checkout so we can assist you promptly. Kind regards, Herbies Support Team

Response from HerbiesMar 3, 2026

Hi Homy, Thank you for sharing your experience. We’re really sorry to hear this, this is absolutely not how we want our customers to feel. When placing an order, there is a subscription option with a checkbox at checkout, but we understand this may not always be clear, and we appreciate your feedback about the website experience. We’re continuously working to improve this. We’d genuinely like the opportunity to make this right for you. Please email us directly at [email protected] with your order details, and we’ll personally review your case, assist with cancellation if needed, and arrange an appropriate resolution. Thank you again for bringing this to our attention, we’re here to help and resolve this properly for you.