HerbiesReviews of herbies.co

Response from HerbiesOct 2, 2026

Hi Becky, Thank you for sharing your concerns, and I’m genuinely sorry for the frustration and disappointment you’ve experienced with this situation. I completely understand why you’re unhappy, particularly given your understanding that the subscription had already been cancelled and your concerns regarding the return and refund process. I’ve checked your order and can see that a chargeback has already been initiated through your bank or payment provider. Since the dispute is now in progress, we’ll allow your bank or payment provider to complete their review and determine the outcome. At this stage, we’re unable to provide further information about the status or outcome of the dispute from our side. For any updates regarding the chargeback, including whether it will be approved, refunded, or declined, we recommend contacting your bank or payment provider directly, as they will have the most up-to-date information. As the matter is currently being handled through your payment provider, we’ll close this support ticket for now. Again, we’re sorry for the frustration this situation has caused and appreciate your patience while the dispute is being reviewed. Kind regards, Herbies Team

Response from HerbiesSep 30, 2026

Hi Dale, First and foremost, I sincerely apologise for the frustration and disappointment this situation has caused you. I completely understand why waiting two weeks for your order and then discovering that a subscription had been set up would be upsetting. We genuinely do try to communicate the subscription option throughout our website and during the order process, but clearly, in your case, it wasn’t visible enough. That’s something we need to take a hard look at, and I’m sorry that this wasn’t clearer when you placed your order. To help make things right, I’ve now processed a 30% refund for your order, which is marked as delivered, as a gesture of goodwill. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. I’ve also sent you a separate message regarding the refund, so please kindly check your email, including your spam or junk folder, if you don’t see it in your inbox. We truly value your feedback, and I’m sorry again that your experience has left you feeling this way. We appreciate the opportunity to address your concerns and hope this resolution helps. Kind regards, Herbies Team

Response from HerbiesSep 28, 2026

Hi James, Thank you for sharing your feedback. We sincerely apologise for the frustration you experienced, particularly regarding the subscription and the cancellation process. We understand how disappointing it can be to feel that you were not fully aware of the subscription and then found the cancellation process difficult or discouraging. At the moment, we’re unfortunately unable to locate your customer details based on the information provided in your review, so we’re unable to look into the specific circumstances of your order just yet. If you could kindly email us at [email protected] and mention Maria in your message, I would be more than happy to personally review your case. I’ll carefully look into your order, subscription, and previous communication and do my very best to assist you with a fair resolution. We sincerely apologise for the frustration and inconvenience you’ve experienced. We truly appreciate you bringing your concerns to our attention, and we would really value the opportunity to look into this properly and assist you further. Kind regards, Herbies Team

Response from HerbiesSep 22, 2026

Hi, We’re genuinely sorry to hear about your experience, and we completely understand how upsetting and frustrating this situation must have been, particularly regarding the subscription and the cancellation process. At the moment, we’re unfortunately unable to locate your customer details based on the information provided in your review, so we’re unable to look into the specific circumstances of your order just yet. If you could kindly email us at [email protected] and mention Maria in your message, I would be more than happy to personally review your case. I’ll carefully look into your order, subscription, and previous communication and do my very best to assist you with a fair resolution. We sincerely apologise for the frustration and inconvenience you’ve experienced. We truly appreciate you bringing your concerns to our attention, and we would really value the opportunity to look into this properly and assist you further. Kind regards, Herbies Team

Response from HerbiesSep 22, 2026

Hi Patricia, Thank you for reaching out. I completely understand your concern, and I’m very sorry for the confusion and frustration caused by the $270 total showing on your order. I understand why this would be alarming when you intended to purchase only the Buy 2, Get 1 Free promotion. I’ve carefully checked the order details, and it appears that 3 sets of the Buy 2, Get 1 Free promotion were added to the order, rather than just 1 set. This is what resulted in the higher total. I completely understand that this may not have been what you intended to purchase, and I’m truly sorry for the worry this has caused you. Please don’t worry, we’re here to help and want to make sure this is resolved according to your wishes. I have also sent you a separate message regarding this, so please kindly check your email when you have a moment. We’re currently awaiting your response so we can understand how you would like us to proceed and work toward a resolution that is right for you. Once again, I sincerely apologize for the confusion and concern this has caused. We genuinely appreciate you bringing this to our attention and look forward to resolving it for you. Kind regards, Herbies Team

Response from HerbiesSep 21, 2026

Hi Dean, Thank you for sharing your feedback, and I’m truly sorry for the frustration and disappointment this situation has caused you. I completely understand your concern regarding the subscription information and how it may not have been clear enough when you were placing your order. We do try to communicate the subscription option throughout our website and during the ordering process, but clearly, in your case, the information was not visible or clear enough. That is something we need to take a hard look at. Your feedback is genuinely valuable and helps us identify where we need to improve the customer experience. The good news is that your subscription has now been fully cancelled, so you will not receive any future automatic orders or charges from us. I’ve also gone ahead and processed a full refund for your most recent order. There is no need to return the order, and you are welcome to keep the products. Please allow 5–7 business days for the refund to appear in your account, depending on your bank’s processing time. We’ve also sent you a separate message with the details of the refund, so please kindly check your inbox when you have a moment. I’m genuinely sorry that your experience with us has been disappointing, and I hope this resolution helps make things right for you. If there’s anything else I can assist you with, please feel free to reply to this email. I’ll be happy to help. Kind regards, Herbies Team

Response from HerbiesSep 18, 2026

Hi, We’re very sorry to hear about your experience and completely understand your concern regarding the unexpected recurring charges. We appreciate you taking the time to share your feedback. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at and mention Maria in your message? I will personally handle your case, carefully review the details of your order, subscription, and previous communication, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise again for the experience you’ve had. Your concerns deserve proper attention, and I’ll make sure your case is reviewed thoroughly. Kind regards, Herbies Team