HerbiesReviews of herbies.co

Response from HerbiesMar 28, 2026

Thank you for sharing your experience. We’re really sorry to hear about the confusion with your subscription, this is absolutely not how we want our customers to feel. Please email us directly at [email protected] with your details, and we’ll personally review your account, ensure your subscription is fully cancelled, and arrange a resolution for the charges in line with your preference. We truly want to make this right for you. Kind regards, The Herbies Team 🌿

Response from HerbiesMar 24, 2026

Thank you for sharing your experience. We're really sorry to hear this, this is absolutely not how we want our customers to feel. We completely understand how frustrating it must be to wait over three weeks without receiving your order or updates. That’s certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience this has caused. Please rest assured that we take this seriously and want to resolve it for you as quickly as possible. Delays like this are not common, and we’d really like the chance to look into your order and fix things right away. We’d genuinely like the opportunity to make this right for you. Please email us directly at [email protected] with your order details, and we’ll personally review your case and arrange an immediate resolution, whether that’s a full refund or a reshipment, based on your preference. Thank you again for bringing this to our attention, we’re here to help and will make sure this is resolved properly for you. Kind regards, The Herbies Team 🌿

Response from HerbiesMar 19, 2026

Thank you for sharing your experience. We're really sorry to hear this, this is absolutely not how we want our customers to feel. We understand how frustrating it must be to receive only part of your order after such a long wait, especially when the tracking information hasn’t been helpful. That’s not the level of service we aim to provide, and we sincerely apologize for the inconvenience and lack of clear updates. Please know that your concern is valid, and this isn’t the experience we want for any of our customers. Your feedback also helps us improve how we handle these situations moving forward. We'd genuinely like the opportunity to make this right for you. Please email us directly at [email protected] with your order details, and we'll personally review your case, assist with cancellation if needed, and arrange an appropriate resolution. Thank you again for bringing this to our attention, we're here to help and resolve this properly for you.

Response from HerbiesMar 19, 2026

Thank you for sharing your experience. We're really sorry to hear this, this is absolutely not how we want our customers to feel. We understand how frustrating it must be to request a cancellation multiple times and feel like it hasn’t been actioned. That’s certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience caused. Please rest assured that we take this seriously and want to resolve it for you as quickly as possible. It’s important to us that your subscription is managed according to your request. We’d genuinely like the opportunity to make this right for you. Please email us directly at [email protected] with your details, and we’ll personally review your case, ensure your subscription is cancelled, and confirm everything for you. Thank you again for bringing this to our attention, we’re here to help and will make sure this is resolved properly for you. Kind regards, The Herbies Team 🌿

Response from HerbiesMar 19, 2026

Thank you for sharing your experience. We're really sorry to hear this, this is absolutely not how we want our customers to feel. We completely understand your frustration with a delayed or misdirected order, and we sincerely apologize for the inconvenience this has caused. Your feedback is important, and we take it seriously as we work to improve our processes and prevent issues like this in the future. We’d genuinely like the opportunity to make this right for you. Please email us directly at [email protected] with your order details, and we’ll personally review your case, assist with cancellation if needed, and arrange an appropriate resolution. Thank you again for bringing this to our attention, we’re here to help and resolve this properly for you. Kind regards, The Herbies Team 🌿

Response from HerbiesMar 5, 2026

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating this must feel, and this is certainly not the impression we want to leave. We take concerns like yours very seriously, especially regarding subscriptions and billing. I’m glad to hear that your subscription has been cancelled and that our team has been in touch regarding your refund. Our goal is always to resolve any issues promptly and transparently. We’d really appreciate the opportunity to ensure your refund is processed correctly. Thank you again for bringing this to our attention, and we hope to make this right for you. Kind regards, Herbies Support Team

Response from HerbiesMar 5, 2026

Hi Indy, Thank you for your review. We want to assure you that we’ve responded to your email and are actively working with you to resolve your concern. Your experience is important to us, and we’re committed to making things right.