jon H.
Extremely disappointing packaging without gift boxes
I ordered several of Henry's watches as presents to give to friends and relatives. I noted that each watch was advertised to include a 'free' gift box which was pictured on the website ad and further that each watch shipment would be personally inspected and approved by Henry himself before shipping. Neither of these promises were realized. The watches arrived not in the promised gift boxes but in plain nondescript cardboard boxes with no logo imprint. The watch itself was stuffed haphazardly into the box WITHOUT any instructions or manufacturer's warranty cards. One quartz watch did not have the nylon stem insert and was running on arrival, meaning the battery may be rundown The shipment actually came from China and is apparent that Henry did not inspect this sloppy and indifferently packaged shipment. It seems that Hennry's main interest is to minimize the cost to fulfill shipments with no concern about keeping the promises made on the website.
Response from Henrys WatchesMay 20, 2025
Hi Jon, Thank you for your feedback, and I’m truly sorry your experience didn’t meet expectations. At Henry’s Watches, we promise quality products, gift-ready packaging, and personal attention to each order. I regret that your shipment arrived without the advertised gift boxes or proper presentation, and it’s clear our usual standards were not upheld in this case. We’re looking into this issue with our fulfillment team and I appreciate you bringing it to our attention. Please contact us at [email protected] so we can make this right—whether by sending replacement packaging, documentation, or offering another solution. Your satisfaction means a lot to us, and I hope we can earn back your trust. Regards, Henry