Jan D.
Frustrated Customer
Frustrated Customer! I have been a Henry Meds customer for 6 months and I am disappointed in the big gap of time in terms of PA phone visits and receiving the medication after payment in full each month. I was asking for a refill with increased dosage as approved by the PA. I was charged an extra $100 for this and no medications arrived. I called Henry Meds and the person I spoke to said “ I can see the dosage increase as approved by the PA and confirmation you were billed but I can also see the pharmacy never sent your medication. When asked why Henry Meds did not reach out to me as to the delay I was told, “The pharmacy should have sent you confirmation.” I asked if they can speak to the pharmacy — since pharmacy delivery confirmation is erratic. The rep said she will escalate the problem but that they do not interact with the pharmacy. It seems to me that “ The right hand does not know what the left hand is doing” and that Henry Meds needs to hire someone to check orders that are sitting there “ in limbo” after payment in full.
Response from Henry MedsJun 10, 2024
Thank you for the review. A representative from Henry Meds will be reaching out.




