Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
henrymeds.com
Website
henrymeds.com
Category
Medical Specialists
Location
Dover, Delaware
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Thank you so much for your wonderful 5-star review! Our team works hard to provide exceptional service, and it’s always rewarding to receive such kind feedback. We appreciate your support and look forward to serving you again!
KR
Krista
Refund revoked if you try a different product
While the customer service reps and doctor were very responsive and pleasant, hence all of the positive reviews, 90% of these reviews on here are before any weight loss results if you actually read them, especially for the oral semaglutide and Tirzepatide. That’s not really a review, or at least not an accurate one, at it does not evaluate the product’s performance (e.g, weight loss, appetite suppression, reduced snacking), which is what customers care about. Unfortunately, the injectable semaglutide, which came from Taylor-made drugs in KY, was not effective for me. After previously doing well and maintaining a thirty pound weight loss on Zepbound, I wanted to try compounded semaglutide to see if I had less fatigue, and the provider was honest that I probably wouldn't but I could try, which I appreciated her transparency. Surprisingly, my fatigue was better but the meds simply didn’t work for me. Within two weeks, I had GAINED five pounds despite counting calories and eating the same amount, even having upped the dosage to the max offered of 20 units (10 units every 3-4 days), equivalent of 1 mg Wegovy. I also think that’s ridiculous. In order to get the optimal dose for weight loss (1.7-2.4 mg) you have to pay even more than the already overpriced rates when compared to getting directly from your local compounding pharmacy.
While it caused some fullness initially, it felt very uncomfortable like a rock in my stomach, like I ate too much, and it only lasted about a day or so and then quickly returned to pre-hunger levels. After a week or two, I didn’t even get that. It wasn’t anything like with Zepbound where my hunger was greatly suppressed for days without such discomfort. Since I never tried brand Ozempic, I unfortunately can’t compare it head to head with that but my hunch is that compound is not as strong/long-lasting through the week as brand, at least not that compounder. I also had some really bad sour stomach and diarrhea on this, which I didn’t have on Zepbound. Needless to say, I returned to Zepbound, and my weight went back down. If that was my experience only, I’d still have a decently positive review because they were helpful at first, but then the true colors showed. After the refund was issued for ineffectiveness, I was told if I try any future treatment with them, my refund will be revoked—even MONTHS later.
Henry Meds should stop advertising that they have a money back guarantee policy if the guarantee is revoked by simply trying another product at the company. That’s NOT a guarantee if you take it back. It’s very misleading and untruthful, especially as this is not advertised anywhere on the website, and you are not informed upon purchase either (perhaps it’s buried in some extremely fine print somewhere? Not sure but still inexcusable). By “taking backing” a customer’s refund for simply trying other products at the company, which you’d think Henry Meds would want, you’re very effectively preventing customers from ever trying other products that could work for them, which any other reputable telehealth company allows switching to a different treatment if a former is not effective without punishing the customer, so this experience has left a bad taste in my mouth about Henry Meds, especially as only the first two months of the three months supply of medication I was sent would have been unexpired, and the medication was due to expire within two months, I was essentially shorted a month to try out the medication. It also concerned me that each month didn’t have its own vial, as the BUD is about 28 days for most injected compounded meds once opened, posing the concern of potential contamination which is problematic, as it is critical these medicines remain 100% sterile for your safety and livelihood. Whether they added preservatives to curtail this, I’m not sure, but it was concerning nevertheless as this is not explicitly stated.
My treatment plan and dosing instructions confirm I was supposed to be given a three month supply of unexpired medication, but this did not happen which I communicated, and nothing was done about it. Had I been offered the chance to try another product to make up for the shortage and ineffectiveness of the injectables or any other recourse rather than being told I’d be punished with a refund reversal, I’d likely have a much more positive review. Therefore, I will be looking at Telehealth services that do not mislead customers or try to take back a refund that was issued months prior.
Response from Henry MedsOct 23, 2024
To assist you more effectively, we've requested some additional information. Trustpilot will send a request soon—please take a moment to provide the needed details. We appreciate your cooperation and thank you for helping us resolve your concerns!
TP
Tammy P.
Waiting game
I had appointment a week ago tomorrow and my medicine still has not been shipped out. I hope it’s not like like this on the refills.:/
Response from Henry MedsOct 23, 2024
Thank you for your review. Our goal is to ensure that all clients receive their medication within 8-10 business days after their intake appointment. Any client that experiences a delay beyond 10 business days, please contact us at [email protected] or call (909) 787-2342.
BM
Brianna M.
Undecided
The online appointment was quick and easy. The woman I spoke with answered any questions I had. The medication arrived in the mail quickly and put together nicely in the delivery box.
I have taken Semaglutide before using a clinic close to my house- so I’m pretty well versed with the symptoms.
I have been taking the Henry Meds version for a couple of weeks now and I have seen no changes and have had no symptoms. So far there is no change in my appetite either which is disappointing.
Hopefully there is something more to report in a couple more weeks.
Response from Henry MedsOct 23, 2024
Thank you for your review. Henry Meds exclusively relies on compounded medication from a network of FDA-approved 503(b) and licensed 503(a) compounding pharmacies across the US. We are always happy to assist in scheduling a follow up visit with clinician, who may be able to tailor treatment to help any patient who isn’t seeing the health results they are seeking. Anyone who needs assistance or to schedule a follow-up visit can contact the care team at [email protected].
DG
Donna G.
This experience was incredibly easy
This experience was incredibly easy
And extremely knowledgeable. The PA answered all of my questions and explained everything in detail to me.
Response from Henry MedsOct 23, 2024
We sincerely appreciate your wonderful feedback. At Henry Meds, delivering exceptional care is our top priority, and it's incredibly rewarding to know that we’ve met your expectations. Thank you for taking the time to share your experience with us!
NW
Nancy W.
Knowledgeable
Knowledgeable and friendly. I haven't used the meds yet. In a couple of weeks I will start.
Response from Henry MedsOct 23, 2024
Thank you for your valuable feedback.
KR
KrissyG
Trustworthy providers and fast shipping always on time
Provider was nice and caring and explained everything throughly. I have used Henry Meds for other meds and they have always been helpful.processing is quick and shipping is as well.
Response from Henry MedsOct 23, 2024
We're delighted to hear about your positive experience with our team! Delivering exceptional service is paramount to us, and we're proud to have a dedicated and knowledgeable staff. Your satisfaction is our utmost priority!
RW
Rhonda W.
This is my second time with Henry Meds
This is my second time with Henry Meds. I enjoy that the interactions are easy and efficient. All my questions and concerns are addressed. I recommend Henry Meds to anyone who is willing to listen!
Response from Henry MedsOct 23, 2024
Thank you so much for the amazing 5-star review! Your support means the world to us, and we’re committed to continuing to provide top-notch service.