L A.
No Medication Yet Received
My initial sign up and appointment with the NP went well. I was very happy with the virtual appointment and the NP's ability to walk me through the process and answer any questions. I received a notification later that morning that the prescription had been submitted to the pharmacy. After waiting 5 days with no further information, I received a notification that the prescription had been canceled and a new prescription had been submitted. I reached out to customer service but was not given any explanation other than it was a pharmacy "mix up". It has been 10 days since my initial sign-up and I have not received any medication and the current status is still just "submitted", not "In Progress" or "shipped". I expressed concern that I was paying monthly and assume I won't receive any medication for at least half of the first month but was not met with any resolution. Still waiting..
Response from Henry MedsNov 18, 2024
We appreciate your review! At Henry Meds, our commitment is to deliver medications to all clients within 8-10 business days post their intake appointment. Despite our best efforts, occasional challenges may arise at the pharmacies we collaborate with. Should any client encounter a delay exceeding 10 business days, please don't hesitate to reach out to us at [email protected] or call (909) 787-2342. Your feedback is invaluable to us!