Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
henrymeds.com
Website
henrymeds.com
Category
Medical Specialists
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Viktoriya Kashin was so knowledgeable and reassuring! I felt very confident after her call.
Response from Henry MedsOct 22, 2025
We sincerely appreciate you taking the time to share your experience! Your feedback motivates us to keep providing excellent service.
DG
DARLENE G.
Keep improving your diet of foods choices
I've taken phentermine in the past on another other diet program so I know how it works for me. It's important to eat enough protein throughout the day, something I need to improve on at times. I'm working on eating more veg, some fruits and learning to have a clean diet with very little processed foods, no drinking alcohol and drink lots of water. I need to increase my exercising throughout the day to burn off a few more lbs. throughout the week.
Response from Henry MedsOct 22, 2025
Thank you for your review!
VV
vinny V.
This sould be a 0 stars
This sould be a 0 stars. This company is a ripoff. They don't tell you the medication is for 2 months they just charge you again on month 2 with no more medication and there is no way what they sent originally could possibly last two months.
Response from Henry MedsOct 20, 2025
Thank you for sharing your feedback. We regret any confusion regarding your treatment schedule, medication supply, or billing cycle. Our goal is to ensure patients have clear and accurate information about their plan details. Information regarding our policies, including refunds, is outlined in our Terms of Service. If you would like additional clarification or wish to review your account in detail, please contact our support team at 909-787-2342.
CV
Craig V.
La’Taja was so helpful and got my issue…
La’Taja was so helpful and got my issue resolved fast. Thank you!!!! 🙏
Response from Henry MedsOct 20, 2025
Thank you for your 5-star review! Your experience matters to us, and we’re dedicated to delivering excellent care and service.
MA
Maddox
I find it a little ridiculous that a…
I find it a little ridiculous that a company wants you to review them before you actually receive their full service. Yes the doctor was professional. Took blood test found out my levels were low (2weeks later?)and that I be getting a 3 month supply. But id like to hear from someone in billing bc the reason why I went to Henrymed was bc it was on a per month basis.i have tried to reach a live person to no avail and if its gonna be like this I would explore other companies.
Response from Henry MedsOct 20, 2025
To assist you more effectively, we've requested some additional information. Trustpilot will send a request soon—please take a moment to provide the needed details. We appreciate your cooperation and thank you for helping us resolve your concerns!
MR
Miguel R.
Overall, experience has been extremely frustrating.
I have utilized Henry Meds for approximately 6 months. During the 1st month, I completed a blood draw to check my trt lvls (TRT 392). The consulting provider stated she would like to see my levels between 800–1000, which I thought was high, but I agreed and was prescribed TRT-E 200mg.
At the end of the 3rd month, issues began. I called ahead to verify that a blood draw request had been submitted to avoid a lapse in my prescription. When I arrived at Quest on Mon, the request had not been sent, resulting in a wasted visit. 3 days later, the request was finally processed, & I repeated the test that Friday morning TRT 394. Quest then made an error with the draw, requiring a 2nd test.
The 2nd blood test showed a level of TRT 400. Day 25 The provider stated that my blood count was high and that I would need to donate blood before receiving a new prescription. I completed blood draw at the end of the 4h month, yet no new prescription was issued—although payment was still withdrawn from my account.
In the 5th month, after everything had been resubmitted, a new prescription request was filed 17 days into the month. By day 20, I called to ask why my prescription had not arrived & was informed it had been sitting with the pharmacy for 4 days. By Monday, day 24, I requested to cancel my service but was told I could not because of a one-year agreement. Payment for the 5th month was still taken out, and my new prescription (TRT-E 200mg) did not arrive until day 28.
In the 6th month, I again called to cancel and was told billing would follow up by email. The follow-up email repeated that I could not cancel due to the one-year agreement. To date, I have requested cancellation once by phone and twice by email, and each time I have received the same response. I have dealt with repeated delays, and continued billing despite inconsistent service.
Response from Henry MedsOct 19, 2025
A representative from Henry Meds will be reaching out.
AD
Adrienne
Thank ✨️ You Henry Meds
The experience was great. Very educated call with the physician. Meds were received in record time. Definitely staying with Henry Meds.
Response from Henry MedsOct 19, 2025
Thank you for taking the time to share your experience!
VP
VP
My Henry Meds TRT Experience
I've been using TRT (Testosterone Replacement Therapy) for a few months and have seen significant benefits in energy levels and overall well-being. However, my recent refill process was marred by delays. The lab orders weren't sent in time to allow ample time for the follow up and refill, causing a delay in my prescription refill, I had to miss one dose so far… (still waiting). Given the importance of consistency in TRT, I would suggest the company improve their planning and communication to avoid such disruptions. With better management, this could be a seamless experience. I will ask for lab requests earlier than the company has scheduled. Otherwise, I would’ve rated Henry Meds five stars.
Response from Henry MedsOct 18, 2025
Thank you for your review. We take all feedback seriously and carefully look into each case to address any concerns.