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I have been incorrectly charged two…
I have been incorrectly charged two times now by Henry Meds. Pay attention to your billing cycle, track whether you pay for a 60 or 90 day supply, what you were charged and whether the product lasts for the correct amount of time. I was over charged $396, and $198 on another occurrence. During my last appointment, the physician expressed she wanted me to start at a lower dose then work up to the .25. In doing this, it would allow the dose to last longer than the 90 days (which was never an issue), but if I decided to not follow her advice, I could still do the normal dose that I was used to and it would work out to be a 90 day supply. I ran out long before the 90 days and that's bc I was given a 8 week supply unbeknownst to me. Receiving a 8 week supply was not discussed during the appointment, if it had been, I would have opted in for a 90 day. This discussion did not need to happen though, b/c I asked specifically if by taking her suggested dose, would it still be a 90 day supply and she said yes. There was no need for questioning. Henry Meds is now saying the pharmacy that they used ONLY fills in 8 week supplies. Ok, so...how was I supposed to know that and if that's the case, why was my script sent there if it was supposed to be a 90 day. I was charged for a 3 month supply but only sent a 2 month supply. I just now caught this as my subscription was coming up on renewal. Pay attention and track your dosages.
Response from Henry MedsFeb 4, 2026
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