Brandon M.
Mixed bag
Nurses are great but their delivery experience is sub-par. Shipments are frequently late, like a week +, have been delivered to the wrong address because their pharmacies maintain different addresses than the Henry portal, etc. For the service they provide, timeliness matters and outweighs several of the things they do well. Update post their response to my review: Didn't build any additional trust with me by copy/pasting a canned response to my feedback. 8-10 days for delivery, after already being 8-10 days late, should be seen as unacceptable. The fact that it's not is telling. I get this isn't life saving prescriptions we're talking about, but it's still a prescription someone depends on. You should aim higher
Response from Henry MedsJul 23, 2025
We appreciate your review! At Henry Meds, our commitment is to deliver medications to all patients within 8-10 business days. Despite our best efforts, occasional challenges may arise at the pharmacies we collaborate with. Should any patient encounter a delay exceeding 10 business days, please don't hesitate to reach out to us at [email protected] or call (909) 787-2342. Your feedback is invaluable to us!