Henry Ford Health SystemReviews of henryford.com

Henry Ford billing department is extremely unprofessional and either not trained properly, or purposely mislead patience. I had a Henry Ford billing person call me and ask me for my date of birth and other personal info. I said I can't release that info until I have I feel comfortable that she is actually from Henry Ford. She said she can't due to HIPPA. Ok, you called me lady. She said she was returning a call. I said I did not leave a message. They changed her story and said that she was the rep that I talked to on the phone with my insurance provider. I said ok, what is the name of the insurance rep that was on that call. She said she can't say due to HIPPA. That is 100% false as HIPPA does not govern that. She got upset that I didn't want to want to take her at her word and give my personal info to a person who can't prove who they are. Henry Ford, please train your reps not to lie or mislead and to be more professional. Stop this non sense. So many elderly and trusting people get scammed and your reps are making patients feel bad that they want to confirm they are who them are. This is unacceptable.

Henry Ford has unfair billing practices - I made an appointment to be seen at Pain Clinic - was told visit would be $125, which I paid prior to being seen. I received a bill for $343 no explanation for charges (no tests or x-rays, only consultation was provided during appointment), nor reflection of $125.00 payment - when I called about bill, the customer service rep could not explain charges - I will never go to Henry Ford again - shame that the greedy are allowed to hold our health as hostage. Horrible, horrible, horrible business ethics, which in turn affects patient care.