Henry Ford Health SystemReviews of henryford.com

Henry Ford doctor’s offices are now adding on facility fees just for being in one of their standard examining rooms that are just under one and a half times the cost of the actual doctors fee. Criminal.

Websites sucks!

If I could give zero stars to the Dr Kevorkian Hospital, I would. Despite trying to reinvent themselves with a new name, Henry Ford in Jackson, MI, has horrible care. Their approach to medicine is assembly line. Now, they don’t even have an endocrinology dept. Oh they will tell you they do, but it is in Detroit, 2 hours away, and they will only do televisits. Their phone system is a nightmare and while nurses say they will call you back, they never do.

The care my mother has received at this practice has been very disappointing. She has Stage 3 chronic kidney disease and was never clearly informed of this diagnosis. When her previous doctor retired, she casually mentioned, “I don’t know if you know this, but we are watching your kidneys,” which was the first time my mother realized the seriousness of the issue. Since getting a new doctor, the level of care and communication has been extremely poor—from the nurses to the physician. Recently, my mother had very low blood pressure and called the office. A nurse told her she would speak with the doctor and call her back, but no one ever did. The next day she called again and was given advice by another nurse, but shortly after her blood pressure became very high. She called again and was told her message would be marked as a priority, yet she still never received a return call. The following day she called again and was once again told it would be marked as a priority, but no one followed up. Because of the lack of response, my mother ended up going to urgent care and received better attention there than she has at this practice. When she was finally seen at the office the next day, we expected she would be referred to a nephrologist or renal dietitian due to her Stage 3 kidney disease, but no referrals were made. Even more concerning, the doctor told her that when she saw how low her blood pressure was, she “didn’t know what to do.” At this point, we no longer have confidence in this practice. Patients should feel like their health concerns are taken seriously and that they are a priority. Unfortunately, that has not been our experience.

The physicians and especially nurses and clinic staff are great. BUT, you might never be able to get there as the phone system, and very very annoying incompetent answering system, will be so time-consuming and frustrating you will probably give up on going there. I have spent nearly 30 minutes on line just trying to get the system to connect me to the right office- hearing aid repair. The "direct" lines just send you into the same endless loop with constant annoying ads and an AI voice that cannot understand the word "audiology" or "hearing aids". Please have the voice give you a chance to answer without giving you a bunch of examples. Unnecessary waste of time.

worst staff every , if they call they don’t leave a name then you get transferred to someone who don’t know who called , or what you’re calling about , the care escalation line calls back with attitude I don’t know how the care is I can’t get past the rude people answering the phones , it’s like you’re bothering them

This is about Henry Ford Wyndotte Hospital. I went in due to lower back pain. I didn't realize I was dehydrated as well. I very nearly fainted in the hallway of my Apt building. My neighbor called an ambulance for me. No xrays were taken of my back. I'm not sure if they took any blood tests to see if I had an inflammation because my lower back was burning. They diagnosed me with sciatica. But they ran no test. A young Doctor came in the room talked about my health insurance I had Medicare/Medicaid with a spend down. Oh they did take an xray of my chest and I still don't know why and no results were forthcoming. Now I have even better insurance. My insurance pays for everything. And I'm making sure that Henry Ford Wyndotte Hospital doesn't get to enjoy any pay out when I get really sick again. The nurses were fine though. Nurses were decent. That Dr. needs to be concerned with my health. Not my insurance. I didn't like his attitude.

Since Henry Ford took over my doctor’s practice from Ascension there has been a clear negative change in the treatment of patients as customers. The takeover was more than a year ago and staff still complains that “the new system” is the cause of long waits, dropped phone calls, messages not getting to doctors, and slowdowns in service that are requiring appointments being rescheduled by more than a month. It took me a week to get a referral (or rather “referral order”, as I was corrected) to a local ENT, instead of one affiliated with Henry Ford. When I complained to the office’s practice manager that the nearest Henry Ford ENT was 200 miles away and that I couldn’t drive due to dizziness, she said she “didn’t care”, that all the other health systems made it hard to use outside doctors because they “had to make a profit”! Complaints to Herry Ford fall on deaf ears, with them blaming the doctor’s office and vice-versa. Henry Ford, please listen to and treat patients as customers, and not profit sources.