Henry Ford Health SystemReviews of henryford.com

Medicare patients take note: Henry Ford Health took over MSU Internal Medicine and the billing has changed, charging extra because "chronic conditions" were discussed, managed and treated during an annual visit, which is paid for by Medicare. Discussions about these "conditions" lasted less than a minute. - The doctor asked about a hip and I said it was fine. - I told the doctor I made an appointment for a dermatology screening. - I asked when I last had an electrocardiogram. MSU Internal Medicine never charged for such minor mentions. Henry Ford's billing clerk said their coders scan the doctor's notes for billing opportunities, which seems intrusive. So I will bring up no issues during my next annual exam and likewise forbid the doctor from doing the same. And I will likewise advise the doctor to use caution with taking notes.

The physicians and especially nurses and clinic staff are great. BUT, you might never be able to get there as the phone system, and very very annoying incompetent answering system, will be so time-consuming and frustrating you will probably give up on going there. I have spent nearly 30 minutes on line just trying to get the system to connect me to the right office- hearing aid repair. The "direct" lines just send you into the same endless loop with constant annoying ads and an AI voice that cannot understand the word "audiology" or "hearing aids". Please have the voice give you a chance to answer without giving you a bunch of examples. Unnecessary waste of time.

I had my ultrasound at Ascension Henry Ford on moross on July 3rd this is now August 1st I still cannot get the report but yet they got paid no problem there and I already had my surgery so now they report is useless. The doctor who ordered the ultrasound called three times already I'm calling and that's all we get leave a message

Henry Ford billing department is extremely unprofessional and either not trained properly, or purposely mislead patience. I had a Henry Ford billing person call me and ask me for my date of birth and other personal info. I said I can't release that info until I have I feel comfortable that she is actually from Henry Ford. She said she can't due to HIPPA. Ok, you called me lady. She said she was returning a call. I said I did not leave a message. They changed her story and said that she was the rep that I talked to on the phone with my insurance provider. I said ok, what is the name of the insurance rep that was on that call. She said she can't say due to HIPPA. That is 100% false as HIPPA does not govern that. She got upset that I didn't want to want to take her at her word and give my personal info to a person who can't prove who they are. Henry Ford, please train your reps not to lie or mislead and to be more professional. Stop this non sense. So many elderly and trusting people get scammed and your reps are making patients feel bad that they want to confirm they are who them are. This is unacceptable.