HemperReviews of hemper.co

very scammy emails, I started getting emails from them on dec 1 despite having never visitied the site or opting into any email campaigns. seems to be using dodgy marketing practices and illegal email lists

Bought an xl bong as an Xmas gift. I had the insurance and that was a breeze to deal with, however the 2nd arrived with a crack as well, albeit considerably less badly of one, apparently insurance doesn't transfer to the new shipment and I emailed within an hour, if not less of the delivery to notify them if the damage, customer service told me because it was "still intact" they'd give me a $15 credit or I could return the item at my expense and they'd ship me yet another one, but offered no explanation when I asked what would be done if that one would come damaged as well, they also said they'd give me an additional $30 credit if I still had the badly damaged one to ship back as well. I'd tossed the damaged one but I found that an odd request that threw up some red flags. This was a gift for a friend, it being damaged at all wasn't acceptable. Will never make a purchase from hemper again.

1. After placing my order a week went by and I heard no updates on my order 2. I reached out to customer service 3 times before received help and they told me my item was out of stock. I said just cancel my order 3. I was told my order was cancelled and that per the RETURN POLICY I only receive store credit. I didn’t return anything. The item was out of stock and I cancelled order

Not even a 1 star! I placed an order Nov 21 and it’s Dec 8 still haven’t received. It’s Friday so I’m sure I won’t be receiving my order for next couple days.. a whole month!! Terrible Terrible terrible! I email them and they say “ We are working with our vendors to receive tracking numbers” bro what??? You mean to tell me you’re relying on a vendor to satisfy your customers?? I never write a review but this is the WORST experience ever .. it’s like they hustle customers take your money and you don’t get your products until month or two later?? Nah bro this is trash! Do not order from them! It’s a scam! Should have known coming from Las Vegas! Hustle you out your money just like the scammers on the streets tryna make a quick buck! Smh got me HOT!

I placed an order 2 November and still have not received, it’s 2 December today. I have reached out to this company twice and have gotten no help and no information on when my order will be shipped. Apparently, they don’t ship all of their products themselves and rely on other shipping companies to do that but they don’t tell you that when you purchase and also have done nothing to find out why my item hasn’t been shipped to me yet. It’s been 30 days since placing my order and no delivery. Terrible customer service.

Tried to contact support about an issue. All I received was a generic response and none of my issues were acknowledged or taken care of. Products I ordered were of poor quality/wrong items sent. I will not recommend this company to anyone after my experience. They refuse to do anything to resolve my issue.

Just go through your emails of why I'm sending this horrible experience to you. I've been waiting since September 11th for the camp box and I have gotten no camp box. It is now November 7th and I still have not received the camp box which I paid for. I filed for a re-shipment which was reimbursed. No problem but yet again it never showed up. Your company made an error and sent me another box that I had not paid for which was not my fault which was not at my request which did not resolve my issue on not getting my other box. So I made countless emails to attempt to get a positive response on receiving my camp box. None have made such efforts to satisfy this customer. The way I was treated I felt like I was wrong that I have done something wrong and that it's my fault. All I wanted to do was obtain the item I paid for which seemed to be too much of a hassle. So I requested for a refund for the box I paid for and never received. I was told no if I did not send back the other incorrect sent box which was also damaged on the box itself which I don't care about because I did not order that box. Like I said this was a horrible experience for me. I would like to continue shopping due to the fact you guys have exclusive items only from your business which I enjoy but I'm not sure if I'm going to be able to continue my business here with you guys due to the fact that how hard this was to resolve which is not resolved still.. hopefully we can fix this. It doesn't seem like a big issue but obviously it is. I'm just trying to get what I paid for

Would not recommend buying from Hemper. This was the first time I've purchased something from Hemper. I did not hear anything for 7 business days after I placed an order. It wasn't until I reached out to Hemper when they told me the items I bought were actually out of stock. I am currently waiting on a refund.