HemperReviews of hemper.co

Came in horrible packaging. Hair was stuck to the sticker and both items were completely shattered.

My package was still never shipped while it’s been 3 days even though I got a reply from you guys that said you would

Order arrived in 3 days, but with a broken item because it wasn’t even wrapped up in any sort of protection. And now the replacement order is gonna take another week to get to me. Super disappointed with the service I received. Won’t shop here again. Other items that did not arrive broken are decent quality but I can’t really use everything I got tho. Definitely won’t recommend this place to anyone.

Scam company. They are really good at convincing banks they did nothing wrong when you try to dispute. They are selling used items and displaying them as new on the website. STAY AWAY FROM THE HEADACHE AND NEVER BUY FROM THIS COMPANY!!!

I ordered 4 items- only actually shipped one. It took several emails and over two weeks just for the shipping label to be created on the other 3 items and I only got back a bunch of automated messages.

Ordered the XL Gummy Bear subscription box in February, I love gummy bears, so I had to have it. When i got it, it was broken. I had the package protection, so I submitted a claim. I was told i had to wait 15 days, which I did. At which point they returned me to hemper, as it was a merchant issue. Once back to hemper, i was told that the bong was now out of stock and that they were waiting on more. I could wait, get in store credit for the cost of the piece, or choose an XL bong (150-200$ prices) from their site. I wanted my bear, so i waited. I was charged for a second box, due to my own mistake and that glass arived unbroken. several pieces in the same box, no issues. So I got a notice that my replacement bear was on the way. I was excited, but leary. Wouldn't you know, the second bong is more broken than the first. The first one, was possibly salvageable, but not likely due to broken glass near the mouthpiece. This one was totally unusable. I emailed them, and was offered 49$ in store credit. For a bong they sell for 200$. They are blaming me for their cheap $hitty Chinese glass and poor packaging. Stay as far away from this website as you can. Absolute dog$hit company. They used to be good, not sure what happened, but its a shame. FU Hemper

Unhelpful and passive aggressive at best. When asked for help with a obvious refund was unable to support my request in any way and was generally about as frustrating as talking to a wall.

Horrible, has been over a week since I ordered my item, messaged them 3 days ago asking for an update and they tell me they don’t have any control over it since it’s from a different warehouse and now I have to wait another 1-2 weeks for them to ship it. Absolutely ridiculous and the fact I sat in a queue to talk to someone and never got a response to then get asked to fill out a survey on my order when they never responded to my email, phone call or live chat. I sat in the live chat for 8 hours with nobody answering me or joining the chat