HemperReviews of hemper.co

Always having issues with shipping

My experience with Hemper has not been ideal. I have bought a few pieces and am very upset because they didn’t work, for example I bout the flower bong and the first one I got worked awesome and I’m glad it was a gift for a friend. I liked the bong so much I ordered another and it did not work well the percolator would clog up and it broke accidentally so because I liked it I ordered another the next one I got didn’t work right either. Another that I bought the percolator sat to high and you had to put to much water in it so you take a drink with every hit I have given up on bongs from Hemper also the freeze bongs are not practice the one I bought you suck water with every hit they really suck I do have 2 bongs out of 8 that work properly the rest are trash because you can’t return anything to Hemper they have a no return policy but the will give you a small discount on your next order, but that doesn’t help me needless to say I won’t be buying anymore bongs from Hemper until they get a return policy on bongs

Received a few broken items which never happens. They have been handling the situation very well

I feel like my questions were not really answered as I still have no idea when my box which I ordered 2 weeks ago will actually ship out

This happened well over a month ago and I’m still getting emails for it. My initial contact was when I first received the august box and I noticed that it was the space jams bong from July’s box of the month. When I sent my email I gave all the information and waited a week to a week and a half for a response. When I never got one my boyfriend reached out to the hemper Instagram page and got a response immediately.

I received two boxes from their subscription service. The first box was great--no complaints. The second box had a defective bong and vape pen. Customer service ran me around, asking me to make videos only to tell me if they're any kind of functional, they won't do anything about the defective items. So now I have a bong with a bowl that doesn't hold in place while being used, and a vape pen that everyone can hear me using. It also took about a month, and more than one emailed request, for their customer service to respond. I've paused my subscription for now, as I don't want to be disappointed by more defective merchandise.

usually Hemper is amazing with everything- Just this recent box I received was late and my glass piece was broken on the inside.

I placed a large order in November and as of February 2nd, 2021 the order has not shipped. I emailed politely asking the shipping status at the end of December and was told it was being flagged at the warehouse to go out soon. 3 weeks later I emailed again and was told there was no update. I've commented on social media posts and have had my questions ignored. I'd just like my order to ship Update, my order arrived on Feb 18, almost 3 months from the order date. While I'm very disappointed with the processing time, the quality of everything I bought is great and I'm really happy to have it. My order was missing some items, I sent proof of this and was told it would be sent out soon. I'm not super hopeful that it will be but I'm at least glad 90% of my order did arrive and in one piece.