HemperThe Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Jeremy N.
Best customer service! Love getting different items each month with my subscription.
Response from HemperJul 22, 2021
Hey Jeremy, Thank you for your review and kind words. We are happy to have you as part of the Hemper family and look forward to your future patronage.
Tyana B.
Customer service is literally amazing, Gerald was patient but also very quick and efficient! Solid 5 star service!! I’ve never seen such amazing customer service and I am excited to be purchasing from hemper again!
Response from HemperJun 10, 2021
Thank you so much! We appreciate you taking the time to write this review and we are glad that Gerald could provide you with amazing service. We value your continued business and loyalty!
Sam
I love this subscription service. Every box is reusable itself and comes with so many uniquely made goodies. Excellently themed pieces for every month. High quality glass with cute bowls. I’m always pleasantly surprised when I open my box and there are products I’ve never used before (alcohol filled cotton swabs, glass filter for rolling up, aDABter, etc.)! The customer service is always great and friendly, I wouldn’t invest in any other 4/20 friendly subscription service.
Response from HemperJun 4, 2021
Hey Sam Thank you so much for those kind words. We are ecstatic to hear that you have enjoyed and appreciate our products. We will continue to work on bringing you products that you love and hope you continue to be a part of the Hemper family! Have a great day and stay lifted!
Jade Van H.
Accidentally shipped my subscription to my previous address but Davieon was able to re-send. The customer service at Hemper is unmatched.
Response from HemperJun 4, 2021
Hey Jade, Awesome! We are so happy to hear that you were taken care of and that our customer service is up to par! Thank you for letting us know that you had an amazing experience. Stay safe and stay lifted.
Nick The D.
I subscribed to the Hemper Monthly Box and received my first package in a timely fashion. I was incredibly excited by the star of the box, a glass water pipe shaped like a giant egg. Due to severe chronic pain, I literally passed out holding the piece and broke it less than 20 minutes after unboxing it. I was heartbroken and reached out to Hemper customer service and explained my situation and asked if I could purchase a replacement. They texted me to let met know that they could replace it and sent me an invoice. The cost was for the shipping only...they replaced my glass for free. That's a great way to build customer loyalty...I will be a subscriber every month from now on, and recommending my friends too!
Response from HemperJun 4, 2021
Hey Nick, WOW! Sounds like we went all the way this time! We will always look out for our loyal Hemper family and we're glad you got to experience that first hand. Thank you for your loyalty and for being a part of the Hemper family. You are a valued customer and we hope that you continue to enjoy our products and beautiful glassware. Have a great day, stay safe, and stay lifted.
Jon
These boxes are a great value. What you get for the money is amazing, and they have great customer service.
Response from HemperJun 10, 2021
Thank you very much John, we appreciate your input!We hope to continue providing you with great deals and service!
Meagan N.
the product was great, the glass piece arrived broken but customer service was quick to respond
Response from HemperJul 22, 2021
Hey Meagan, Thank you for leaving a review, we appreciate the kind words! We are glad to hear you were helped quickly and efficiently as is our goal in customer service and we hope your new piece reaches you in one piece. We look forward to your future patronage. Stay lifted!
Larissa V.
The customer service was great! Answered all my questions and were prompt in responding! Resolved my issues
Response from HemperJul 22, 2021
Hey Larissa, We are glad to have been of service and happy to hear that we were able to help with your issue in a timely fashion.
