Sam M.
Scamy as heck
I'm going to go ahead and say this is a scam. In the past I have received items from them, maybe a few years ago. Wasn't the best quality but at least I got the product. Now, I tried placing an order and it told me my card was declined multiple times having me click "place order" a few times. There is now TWO pending charges of $25.47 on my bank account that my bank told me will go through tomorrow unless hemper fixes the issue. I never got a confirmation order for my item or anything. Been trying to reach them for two days on multiple platforms and no response. Please don't waste your time or money on this crap. I feel like I may never get my money back.
Response from HemperNov 30, 2020
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things. Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.




