HemperReviews of hemper.co

Order has not shipped in two weeks. Disappointing

Original review: *Had issues with multiple orders, one shipped incredibly late and a box came with almost everything missing except the rig. Not to mention I had to wait two weeks for the order to even ship. They ended up resolving it but it’s disappointing and a hassle to wait EVEN LONGER after already waiting. Stop sending email ads that say “ready to ship now” when clearly nothing you guys sell is ready to ship. Another order I placed in march never shipped after 16 days and I was able to get them to cancel it finally yesterday. my April box came out with a defective reject rig with faded paint and dirt stuck in the paint and I’m just waiting now for them to replace that, they finally replied and offered to help after I had posted photos to social media. They said they would replace it but haven’t received any type of email or confirmation. Unfortunately after my prepaid subscription ends I will not order direct from them again even though their products are cool. Edit: they informed me that the replacement rig will ship sometime this week, will edit and update my review once it’s been received.* 4/25 EDIT I received a replacement popcorn rig today, although I didn’t get an email or tracking number, it came with perfect paint. The perc is a little goofy but it works fine and am much happier with this compared to the original one I had received. So it was received quickly however I wish I had received the email or tracking number so I didn’t keep bothering hemper about it. I will give u guys another chance soon, just need to chill for a bit because it has been a few order issues, thank you for helping me out though I appreciate it a lot. If I can give constructive advice I’d say Hemper employees need to communicate better with each other to avoid confusion with service requests from customers and also to update customer better via email, I receive plenty of promo emails from hemper but sadly didn’t receive a single email from hemper about the whole replacement process or any updates which kept me confused and in the dark. :( Then another lovely human helped me out on Instagram when I was asking about the replacement explaining I hadn’t gotten any updates, but I think there were also miscommunications since the other person who helped me prior didn’t send me any type of email confirmation or updates through dm when replacing the rig. I hope in the future to have a better experience. Thanks again for the help, I love your products and hope to purchase more in the future.

my package had multiple issues, but the team was there and quick to help me! everything went well aside from a problem on the shipping companies side causing my order to have to be redone.

I would have giving a 5 star rating but my shipment was only partial and they closed it out like it all came. Due i emailed them and Alex,a representative, got back to me via email. I finaly received my Hemper Box I was missing and just loved it. So thank you again for making it Right!!

It took a while but this wish box is sik...

CeCe checked back with me and was very helpful! Thanks again another great experience! Shop ya next time!

After realizing my order information was late in comparison to what the website said, I emailed and got a response back quickly explains how they were still waiting on the order to get to them and offered me a discount code. Felt somewhat satisfied but soon after I received my information on when my order will be delivered. Took longer than expected but otherwise satisfied

I bought the Valentine's day box as a gift for my boyfriend, and so when I received it I kept it for a couple days before giving it to him. When he opened it the flower bong inside was broken, but I thought for sure the package insurance would cover it and send another one. But when I went to check on the package insurance it turned out that I didn't buy it, although I seriously thought I did, I must've just blanked. I was really stressed at first but after a bit of searching I found the customer service email for Hemper and emailed them with pictures of the bong. They responded within a couple hours and said they would send another bong right away. I was soooooo relieved. I normally have horrible customer service experiences for some reason but Hemper so far has been great. I received the new bong in perfect condition 10 days later and life is good.