HemperReviews of hemper.co

Love the product you provide however, your shipping time does not have a great track record. My last order took 13 days to ship. Not good for business. Sienna did a fantastic job getting back with me when I inquired about the late delivery.

Hemper has a killer website showing off all of their products including vaping and smoking tools edibles hemp and oil cartridges and much more the con of it all is when you place your order you are not aware of the fact that they do not have it in stock until they have already taken your payment and you are left waiting for your order to be delivered for weeks at a time due to them having to go through the middleman and or another company to get your product and have them ship it to you.

They duplicated my order and failed to respond to my emails. There’s no customer service number available.. I waited 3 days before I heard back about how it was too late to correct an error that could’ve been corrected if their responded in the amount of time they said the would respond 24-48 hours. I had to hunt for an email which I got on Route because I couldn’t find an email or number anywhere on the website. They ship pretty quickly on business days but I don’t want my money taken from me again. I’m on a budget.

I’ve bought numerous items from hemper and have loved them all. I have referred so many people to this site who have also made purchases, again very pleased with everything. So I’m a little disappointed in the fact that the one time I have a product issue, after purchasing the item little more than a month ago (like days) and I’m told sorry it’s no longer covered, but here’s 10% off. Companies that stand behind their products make loyal customers.

I like their products, but not the anxiety of waiting for all of the various issues with my orders to be fixed. You can't directly contact hemper, all you get is a default cookie cutter email until they decide to respond. The first time it took 3 weeks to recieve my order, now this time, my glass came broken, and am trying to get it replaced. Which is an uncertain process, a lot of hoping that they get back to you.

Honestly, ive had packages be sent to the wrong location, but this is a whole other level. It has been 1 whole week since ive ordered and my package has yet to ship. The glycerin pipe i ordered was a good deal, but had i known id be waiting 2+ weeks for shipping id have probably gone to another site I've used previously. This is the longest I've waited for UPS to RECIEVE my package. I understand they are swamped with Bogo special box orders atm, but the wait is pretty ridiculous, especially considering i paid for the shipping. Im sure the guys at Hemper are better than this, and I'd love to be proven such. I have yet to receive my pipe. I reviewed this because they sent me an email asking me to.

I had ordered an 18mm ash catcher and had received a 14mm ash catcher and didn’t come with an order paper saying what I had received.

I didn’t get everything that was shown in my boxes. I’m missing the dab tool and dab bowl piece. I even got the wrong bong out the cosmic box but it’s fine I just want the dab accessories. If I have to pay for them it’s totally fine I don’t want them I’ve been through enough