HemperReviews of hemper.co

I don't have the items I have purchased and your refund policy has not been in place it says "if your purchase has the wrong address it will be return to shipper and you will be given in store credit" my item has been returned I haven't received no credit or compensation. I have not received the bong I purchased either

I’ve waited over a month for my box while others have received their October box. Not only that but I won’t get any reinvestment for the wait either.

Wait for this month's box

A bong I ordered came defective, and I blatantly stated that in my email with customer service. Their response was "Oh, looks like it was damaged in shipping." They had me fill out a claim with Route, who don't have a functioning email posted on their claim system and never sent me a confirmation email. With no word from them and no confirmation I reached back out to customer service. Now by this time the bong is out of stock again, which I had been waiting for it to come in to stock. Your reminder emails never made it to me, I ended up checking the site randomly and saw it in stock. So, while customer service had me running in circles, the bong is out of stock again. This is just horrible handling of this situation, I honestly never want to order anything with you again after this.

I’ve been waiting on an order I placed over a month ago. My delivery was just shipped yesterday but not even all items have been shipped. I wanted to support but now, I’m anxious and a tad angry! I will say…Sienna was very kind in letting me know what was going on and their sense of urgency in getting these items to me. It’s just…an unfortunate situation so far.

Don’t know yet! But Renisha sounded very sweet and reassuring in the email. Placed a big order and never received any tracking info. The Oder was placed about two weeks ago and decided to reach out since as mention on the website max of 5 business day in order to receive tracking info. My sister gifted me one of the Hemper spaceship bong and I know the products are so beautiful just hope I wasn’t forgotten 😭 Edit- I just read people’s review and I’m starting to get really worried my 200 dollar order will no be fulfilled… I HOPE I’m wrong 🥹

I was happy with my first purchase of a 510 battery but my second order not. I was told I would get a email when it was shipped and a week later I had to ask and was told it was a not available.

I received an answer but no solutions