HemperReviews of hemper.co

20 days later and still has not been prepared. Purchased on oct-7.. Its Oct 26. And nothing. Wanted to show it off for Halloween but there goes that. CeCe from Custumer service was of no help either.

I ordered 1 ounce of Green Dream CBD Flowers and received 1/8 ounce of Green Dream. I sent numerous emails with photos of what I received and left voice messages to no avail. Very Poor Customer Service! Still have not received a phone call, but received an email a month later asking how my experience was, after asking for help from the Better Business Bureau! Would like a REFUND! Was very happy with my 1st purchase of a vaporizer, lost a satisfied customer on my second purchase. I would like a refund for what I did not receive.

Ive been waiting for a part of my order for over a month. Ive reached out to costumer support twice and still nothing. Have only been told to "wait til friday and message if i havent recieved a shipment notification". Well I HAVENT. And ive been saying this. So frustrated.

I was charged for a subscription box with no way to manage my account and cancel. I reached out to customer service and received a canned response that left me with no resolution. My response was prompt and here I wait 12 days later without reply since I was billed. Stumbling around the site I figured out how to solve my issue and stop future charges but my initial problem is still unresolved. Hemper discourages any additional contact and to only use a single resolution channel.

My household will never purchase another item through this website. The customer service is vague and not helpful not to mention it takes over a week for a email generated response. The product was broken and the time before that half the order was missed. I gave you another shot and will never make the same mistake again

Been asking them to cancel a order for a week still no reply and they ship it anyway!!! No customer support they have a old card on file that I had to report stolen and they somehow charged my new current card when it's not even on my profile!!!! Freaking ridiculous I'm disputing this crap and I better get my money back

When purchasing almost 2 months ago I had selected a one-time box and I got charged for the next month and I expected a simple fix but now the company is saying that was never an option and I signed up for a subscription box when I had purposefully went to find one that wasn't recurring. whether they changed the option or it was poorly worded in the first place I know one thing is true: this company doesn't care and just wants your money. I had the friend that referred me get extremely embarrassed once I told her what happened to me and less than a week later she got charged by hemper yet she only made one purchase (she said 5 years ago) so how do you explain that? And neither of us are getting a refund. I'm pretty sure you don't have a 5 year box and I know She sure as hell didn't sign up for it. She told me she got a one-time box (just like I did) So if you're still wanting to purchase after that all I can say is cancel your debt card after you get the box you want because they will keep charging you and activating your subscription- I've now taken screenshots so if they try to reactive it I'll know but again my friends got reactivated and she had no way to prove it so I feel like that says enough btw zero stars if I could. There's way more honest subscription boxes that make their own money they don't need to loop you into a contract in order to keep afloat

It took 3 days for a customer service rep to get back in touch with me and even then it was just a generic message saying that they are looking into it...Still never got help from them at all...glad it showed up