HemperReviews of hemper.co

Never got the Jack the Ripper piece I ordered along with the wraps

I made an order on dec 23 and I never got a confirmation email. I contacted helper support and they took days to respond saying that there was an error in their system. Since it had been so long I no longer needed some things and wanted to cancel. They’re still taking too long to respond and will not give me a refund. I spent $352 and got nothing. They won’t respond after me reaching out countless of times.

Do not trust this company and it’s your money. They are much more concerned with making you so stupid human tricks. When they do respond to you emails It will Me one day to late with an article that has duck all to help THEM resolve the problem just waist your time. I suggest any other online head shop. Ore even better shop local and to hell with the online companies with NO customer service, just “Articles “

Shameful... I bought a mini rig; which there was no problem with it other than I wanted to return it. I asked for a return shipping label multiple times before eventually writing the company telling them I was displeased with the lack of response.... understanding that the holidays were in full swing; customer service should have come first. I have been a faithful Hemper customer; until recently.

I normally don’t post reviews, because honestly no company has really made me mad enough to the point of actually wanting to warn people, however, I have ordered with hemper a few times, and the first 2 times, it was ok and I didn’t really have any issues but I guess that’s because I never had a need to contact customer service which is basically NONEXISTENT. On January 2nd I placed an order for the regular wish box for this month. It charged my card, but never sent me the confirmation email to tell me my order had been placed. I figured it was just a glitch however it didn’t show up in the route app as one of my packages either, this order was 80$. And when I go to the hemper site and log into my account it shows the charge and the order but says error next to shipping and I still have not recieved tracking info or any kind of confirmation for this order. I have tried emailing, chat on the site, their Facebook, and their instagram and have recieved ABSOLUTELY NO RESPONSE WHATSOEVER. Bottom line is that if you think something has gone wrong, don’t bother messaging them, you’re going to have to go through your bank like I’m about to have to if I don’t get a response or an update soon.

My issue has never been resolved, order3929244, if you check your original pack slip shows only the vape cartridge was sent and not the gummies, and they were never sent in a different shipment. And with this being my third attempt to contact your company on this matter I do not want shipment now I just want a refund for the product at this point. So I am not happy with my experience with your service company, so if you want a good review I will wait for your response before I put a review on trustpilot that will be seen by the public. Thanks

EDIT **So I received my package, (delivery updates were not accurate) the main piece was shattered, neck broken and globe in pieces :((.** I hate hemper. I’ve never hated the way a company was put together as much as this place. Horrible customer service, horrible ways to contact customer service (especially when paying for stuff above $100 like come on). I got ripped of and falsely advertised with a product and was reassured that I won’t be getting anything for free or my order refunded until I refuse the package, which doesn’t help when that was a Christmas present for $165 and now I’m out $165 until I refuse the package that won’t get here until probably January, just like the last time I first ordered with you guys. Unreal. I really wanted a trust worthy place to get cool glass and man this place just let me down so bad.

Customer service was unresponsive and sent me a survey before giving me a response. Ive been waiting several weeks and reached out over a week ago to see if there was an issue with one of the items or the order as a whole. Completely left in the dark on an order over $400