Britta
I bought two items in the final sale
I bought two items in the final sale, but I wasn’t aware that they were non-refundable. Unfortunately, both pieces are way too big. I ordered a size M, which usually fits me perfectly in other brands, but I’m swimming in both items. Even a friend of mine who normally wears size L found them far too large. Since returns aren’t accepted, I’m now stuck with two high-quality pieces I can’t wear. What’s particularly disappointing is that there was no clear indication during checkout that these items were final sale, and the delivery was delayed as well. Overall, a really frustrating experience — I wouldn’t order from this shop again.
Response from hemi blurrSep 29, 2026
Hi Britta, We’re truly sorry to hear about your experience and understand your frustration. We understand how disappointing it is to receive pieces that do not fit as expected and then feel stuck because the items were treated as final sale. We also understand your concern that this was not made clear enough during checkout, especially after a delayed delivery. We will review your order, the product and checkout information linked to these items, and the communication history around your case as a priority. We will also escalate this internally so our team can carefully recheck how the final sale status was presented and review the sizing concerns you raised. Thank you for bringing this to our attention. We take feedback like this seriously, and we will make sure your case is reviewed properly and followed up with clear next steps as soon as possible. Kind regards, Hemi Blurr