HelpCrunch Reviews | Read Customer Reviews of helpcrunch.com

HelpCrunch Reviews | Read Customer Reviews of helpcrunch.com

HelpCrunch reviews

35 approved reviews, newest moderated first

Rami
Jul 15, 2022
Exactly what a startup needs
Great small business, personable and attentive service. And a great alternative to the eye-watering expensive Intercom!
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Aleksandr B.
Jun 14, 2022
I do not recommend
Constant bugs with integrations. Nothing is working properly. Support responds in 2 days. I do not recommend
Response from HelpCrunchJun 14, 2022
Hi Aleksandr! It's very disheartening to hear you had such an unpleasant experience with HelpCrunch. While we've only recently added some of the integrations, our team is working on perfecting them right this moment. So, I'm sure the fix is on its way now. Your frustration is perfectly understandable, though. So if there's anything we can do for you to compensate for the loss of your time and energy, I'd be more than happy to work something out!
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Igor Stefanovici Z.
Apr 5, 2022
a superb tool for customer communication
HelpCruch has absolutely everything our team needs to automate communication with customers, catch leads and provide valuable information to users in the knowledge base. All the features are really easy to understand and use, with no problems at all. One of the features that we use a lot is a pop-up builder. You can select different styles, colors, content, you can even add a video to your popup. That's basically the main reason why working with HelpCrunch is a true pleasure. Last but not least reason that makes you fall in love with HelpCrunch is their online support. As a customer communication tool, they definitely know their thing and assist users as if you are their friend, not just a random person! We switched to HelpCrunch from HelpScout.
Response from HelpCrunchJul 14, 2025
Thank you, Igor! 😊
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Joe G.
Jan 5, 2021
Endless spamming
After signing up for a demo account, they constantly continue to spam you endless regardless. If this is how they operate, concerned how they handle support.
Response from HelpCrunchApr 21, 2021
Hello Joe, This is Pavel, CEO at HelpCrunch. I'm very sorry you faced this problem. And sorry for leaving your comment unanswered for so long. We had no access to our business account here and did not see a notification about your review. I checked your case thoroughly and yes, there was a bug with the email unsubscribe functionality. Additionally, you might got x2 emails, because you registered 2 separate accounts in our system. I made sure the problem was fixed back in February. Please let me know if you still get emails from us. You are always welcome to chat with us on our website helpcrunch.com with any questions, feedback or inquiries. Be sure we'll help you with everything. We can completely remove all your data from our database, for both of your accounts. Please let me know if we should do that for you. I am well aware of how annoying it can be to receive a large number of emails from companies as I receive them every day. We're all busy people after all and this really disturbs and brings only negative emotions. May I offer you free access to our Premium Plan for 2 years as compensation for the inconvenience? I hope we can still be helpful for you despite this very unpleasant incident.
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Stefano
Feb 11, 2020
The best of the best
The best of the best. Thank you Helpcrunch!
Response from HelpCrunchJul 14, 2025
Grazie mille, Stefano! 😊
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Shahid K.
Jul 10, 2019
The best live chat software I have ever used
Helpcrunch is a full-featured application. Despite having so many features it is easy to set up and even easier to use. it motivates the user to do more and provide the best customer experience. it has given us the best return on investment. I particularly like auto messages, the option to send emails and the upcoming knowledge base feature.
Response from HelpCrunchJul 10, 2019
Thanks so much, Shahid! Our Knowledge base feature is already out, by the way. Encourage you to go play with it in your account. Cheers!
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Papitha
Jul 10, 2019
Outstanding Customer Support Solution
All in One Customer Service Platform. Our Mintly Support Team Uses it on daily basis-It's a great Solution.
Response from HelpCrunchJul 10, 2019
Thanks for your review, Papitha!
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Lewis
Jun 17, 2019
Great Alternative to Intercom
HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages). They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.
Response from HelpCrunchJun 18, 2019
Thanks a lot, Lewis! We appreciate having you with us
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