HelpCrunchReviews of helpcrunch.com

Since adopting HelpCrunch, our customer experience has improved dramatically. Response times dropped from 5 hours to under 30 minutes, and the ability to track conversation history helped us resolve issues faster and more effectively. We also saw a measurable impact on our sales funnel: chat interactions now account for a 15% higher conversion rate. Automated greetings and follow-ups handle about 40% of standard queries, letting our team focus on complex cases. HelpCrunch helped us solve the problem of slow, fragmented support and provided tools to delight our customers consistently.

Our experience with Helpcrunch has been nothing short of excellent. We were searching for a solution that could handle all our customer communication needs without being overly complicated or expensive, and Helpcrunch delivered on all fronts. I must also give a special and separate mention to our manager, Anna. She has been an absolute pleasure to work with. Her professionalism, positive attitude, and deep knowledge of the product make her an incredibly competent and pleasant manager. She consistently goes above and beyond to ensure we are getting the most out of the platform.

Дуже зручна та інтуітивно зрозуміла програма! Допомогає з продажами та обліком клієнтів. Команда підтримки працює дуже круто. Дякую вам! Успіхів!

Some of the best customer service i have experienced from a company.

Hi! I’m Lesia, Head of Customer Support at our company. I first discovered HelpCrunch at the beginning of the full-scale war, when we were desperately looking for a tool that could help us stay connected with our customers no matter what. Honestly — it was a great decision. First of all, I’m genuinely grateful for how they supported Ukrainians — fair pricing, no marketing fluff, just real, solid help when it mattered. Now to the actual product: The support team is amazing — always fast, helpful, and human. The platform is super convenient and powerful: live chat, email campaigns, knowledge base, popups, automations — all in one place, and everything just works. Chatbots are easy to build and actually save us a ton of time. The interface is intuitive — clean, logical, and friendly to use. Tons of small features that make a big difference in daily support work (and aren’t just there for show). We deal with a high volume of customer requests every day, and HelpCrunch really made our life easier. It honestly feels like an extension of our team by now. Highly recommend it to anyone who wants to stay close to their customers — without drowning in 5 different tools. Дякую Вам за Вас!

Previously we used multiple tools for the same purpose (zendesk, intercom, mailchimp...). HelpCrunch allows us to do onboarding emails, chat campaigns in our mobile apps. Customer support tools with upcoming AI functionality is really gorgeous. We use live chat, whatsapp channel and knowledge base.

As a small startup managing multiple products with limited resources, we at HelpCrunch have significantly streamlined our support operations. The intuitive interface, comprehensive features, and unified inbox have greatly improved our response efficiency, even with a small, non-dedicated team. I highly recommend it for startups seeking a robust support solution!

If I could give 0 stars I would. Paid their extremely high yearly fee for 5 years now, and this past 4 days my chat has completely stopped working. Can't send or receive any messages at all. I tried to contact them and they gave me "tech support" like logging in and out of web app and then disappeared for the entire weekend as if this is not an important issue to fix, meanwhile my help chat is completely broken. They finally got back to me 4 days later and are telling me that the reason it doesn't work is because they "notified all their customers many times" about everyone needing to update their widget code. I have searched my inbox and have not received any such notification this year. Tons of marketing communications, some "scheduled downtime" notifications, but nothing like what they are describing. The chat being broken, not addressing it for 4 days, then gaslighting their customer after the fact is absolutely insane.