WispReviews of hellowisp.com

Service was very fast and prescription has worked as needed!

I declined an added service and was still charged at the end of discussion either way. I did not pick up this medicine so I’m out of $15 for something I declined to begin with. Also no one ever answered multiple medical questions I had throughout this day. Also, there was a discounted rate advertised for linking a bank account to pay for services and I did not get that discount, I was charged in full. The only good thing about my experience was getting the required medicine to treat my UTI. I had multiple frustrating conversations that have not been resolved accordingly to this day.

5 reasons I am deeply dissatisfied with the Wisp service: 1—One of my Rx requests was denied out of hand without any recourse. 2—Messaging platforms for clinicians and for customer service support reps are separate, but both are intolerably slow. My clinician never answered my question, and also left me on read for over 24 hours. Further, the customer service support platform appears frighteningly insecure: it took 48 hours and 3 people just to verify my identification, which should be a GIVEN since I am logged in. I wouldn't have needed to go to the customer support team if my clinician had bothered to respond to my important question about my health. I wouldn't have bothered going to customer service support if I'd known the customer support team is 10x worse. Both utterly disappointing. 3—My Rx request (the 1 that was not rejected) was still not approved within 24 hours, which failed to deliver on the promise on the homepage of the site, and I quote: "Orders will be processed within 24 hours (Even on weekends)" The clinician left me on read for over 24 hours and never acknowledged or cared about my issues. 4—Because messaging is so unorganized and slow, I exchanged messages with 5 different people, none of whom were able to resolve my case. They may use bots instead of real people at an infuriatingly slow pace in hopes that customers give up hope for a resolution. 5—Because messaging is so slow, I went to a real doctor in the meantime and got my prescription filled elsewhere, leaving me on the hook for 2 separate services. I will not be filling the prescription from Wisp because it was rendered useless to me by virtue of its delay. I used Wisp back in 2022 without issue: it was fast and I got exactly what I wanted, when I wanted it. My clinician spoke to me like a person, not a number. I am disappointed to see how poor the quality and speed of this service have become since my last visit. Consumers come to Wisp because they know what they need, and they need it fast, without hassle. This was the precise opposite experience.

Antibiotic was prescribed and sent to local pharmacy. Pharmacy wouldn't fill it because of telehealth laws and the prescriber was a NP. Pharmacy called wisp several times to get a signing physician. They never responded. I also reached out to customer service via chat and responses took hours. They said they made calls to pharmacy but when I called the pharmacy they said that's a lie they never heard from wisp. The service is not for quick needs. In this case it was a UTI and infection can turn septic. I won't use this service again. I had better luck with doctronic. Had my antibiotic within 2 hrs.

Quick and easy

Wisp should have listed mammogram as a mandatory requirement before I went through days of hassle going back and forth with emails from bots, just so I could get an answer to why I was denied. I thought it must be a typo on my part but it was the mam. Why bother with this Bot outfit if I have to go get a mam anyway? Huge waste of my time.

Very easy to order and quickly was sent to pharmacy for pickup. Highly recommend.

Absolutely unacceptable experience. I ordered from Visp and received a package with the items missing. I paid for products that were simply not inside the shipment. I contacted Visp immediately and gave them the chance to fix it by either refunding me or resending the missing items. Instead, they stopped responding, refused to take responsibility, and left me with no solution. This is not how a serious company operates. Taking a customer’s money, failing to deliver the actual items, and then ignoring the issue is completely unacceptable. I should not have to fight for a refund or replacement for products I already paid for. Based on my experience, I strongly recommend avoiding Visp. Terrible customer service, no accountability, and no willingness to correct their mistake.