aeliciathomas
INSENSITIVE, LONG WAITS, DISHONEST
I reached out and waited 2hrs to be seen via video as I put in order for emergency contraceptive “ELLA” which is time sensitive meds that needs to be taken within 5 days of unprotected sex. I reached out to support and finally was able to get seen. I was told I could pick up my prescription same day however when reached out to pharmacy they stated they could not give me the prescription so I reached back out to WISP as I knew my clock was ticking. When I reached out and explained customer support emailed back as that is only way to contact company and stated that there was national shortage due to manufacture which this information was shared during my appointment, nor is it listed on their website . I was told that due to this national shortage I could try to call around to see if a pharmacy has it or they could refund me. No one has this medication, when I told them refund me another customer support specialist responded stating that according to their policies I couldn’t be refunded since they sent prescription over although they knowing sent a prescription that is experience a national shortage due manufacture so I was not successful in getting filled and stated that I could save the medication for later use once I get it filled. Like how insensitive!!! I paid my money so to prevent a pregnancy and now you’re saying save it for later use , what if due to the fact that I was counting on this medication as extra precaution however was not told truth regarding availability I am pregnant what later are you suggesting ? After the 9 months? This was my first time every using this site and I am highly dissatisfied in the level of customer service, the level of empathy shown and overall usability. 10/10 would NEVER RECOMMED!!! I am still responding to emails trying to get refund because this is ridiculous!!! Maybe I should reach out to CEO to get some level of progress because wow!
Response from WispJan 4, 2025
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