HelloVacay Reviews | Read Customer Reviews of hellovacay.com

HelloVacay Reviews | Read Customer Reviews of hellovacay.com

HelloVacay reviews

Showing 11 reviews with 2 stars · Clear filters

Estella P.
Sep 4, 2023
O couldn’t find the place
O couldn’t find the place
Response from HelloVacaySep 4, 2023
Hi Estrella! Thank you for letting us know that you need support. We will send you an email to make sure you have everything you need!
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Cherie
Sep 1, 2023
I was delayed in Philadelphia and the…
I was delayed in Philadelphia and the only thing I was given was something that I could go to a spa? I went and the lady was rude and said "I am closing in 10 minutes. It was 6:50pm". This to me was useless. No actual lounges we given access to on the voucher.
Response from HelloVacaySep 1, 2023
Hi Cherie! Thank you for sharing your experience. Our lounge locations include both traditional and alternative lounges, and the spa you mentioned is one of the alternatives. We are so sorry for the unpleasant interaction with the staff member. Experiencing a flight delay can be a stressful experience to start with, and this interaction did not make your day any easier. We would be happy to follow up on it internally. Thank you for such candid feedback.
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Brandon
Sep 1, 2023
I like the idea of this, but it didn't work
I like the idea of this, however it didn't work the one time my flight has been delayed since purchasing about 2 months back, which is disappointing. There was some sort of error / glitch with the system which I reported to the company and they replied to let me know they had their development team look into it. That's great, but then I am stuck at the airport paying for a service that's supposed to kick in during my delay and instead of benefiting from that paid service I'm instead doing free quality assurance for their app? Not impressed. An easy way to resolve this, obviously, would have been for customer assistance to manually intervene and offer me the benefits I had paid for. But instead, they just ship me to another department....
Response from HelloVacaySep 1, 2023
Hi Brandon! Thank you for providing such candid feedback. Our system did not allow you to register your flight during the timeframe that was expected. We know that we did not provide the expected level of service, and appreciate that you have brought it to our attention. Your feedback will allow us to do better in the future. Thank you for being a VacayDelay member.
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