Tomo MortgageReviews of hellotomo.com

I priced out mortgages for multiple homes and Tomo always had the best rate. Not only that, they were exceptional to work with. James was a terrific loan advisor from start to finish!

Friendly, tidy and professional they fitted me in at short notice and fitted my new extractor fan efficiently. I would certainly recommend.

I recently had an excellent experience with Tod Volynets. Ultimately, I needed a nontraditional loan and though Tomo did not provide that type of loan, Tod reached out to explain and give me thoughts about the best type of loan to get and what type of lender provides it. It is difficult to get that level of attention and responsiveness when you are deep in the loan process. I was pleasantly surprised and appreciative for the extra work.

My experience with Tomo Mortgage Service was incredibly frustrating. While the process started with promises of transparency and good communication, things quickly changed once we were locked in. One of the biggest issues was the lack of communication and transparency, which ultimately cost me an additional $1,000 in lender fees. Due to a delay on the seller’s side, I had to extend the closing date. Without any warning, Tomo extended my rate lock and charged me $1,000 for it. Had this charge been communicated upfront, I could have potentially negotiated with the seller to cover the cost. This lack of clarity made the situation feel unfair, despite Tomo's claims of "no fees." The overall communication from Aaron, Evelyn, and Sarah was also very poor. I had to constantly chase them for updates, with emails going unanswered for days. There was no sense of urgency or accountability, and the process was filled with unnecessary delays and last-minute surprises. On top of that, I found myself resubmitting the same documents multiple times, which pointed to a lack of attention to detail. While I can't say whether I would recommend Tomo to others or not, I can share that my experience was far from smooth. If you're considering working with Tomo, I hope my experience helps inform your decision.

Customer service was great. My agent was always quick to respond and made the house buying process simple

This was my third home purchase (first with Tomo) and the Tomo experience was - BY FAR - the BEST experience i had! From my initial request for more information, all the way through closing, every interaction was pleasant, well informed, knowledgeable, and easy! Not to mention, great mortgage rates in a crazy market! Even my title company raved how smooth it was to work with the Tomo team and get the deal closed. HIGHLY RECOMMEND!

Having gone through the home buying process before, I was anticipating long hours of collecting documents, tons of hoops, and excessive amount of paperwork to be able to get a approved for a Mortgage. Tomo was by far the most pleasant and seamless experience I've ever had. From my first inquiry up to being cleared to close, Stan, Zac, and Beck were a powerhouse team; proactive, quick to respond at any hour, and super thorough at making sure we had everything we needed along the way all while minimizing the amount of work we needed to do on our end. Highly recommend Tomo to anyone who is going through the home buying process.

The team at TOMO mortgage were responsive and available to answer all my questions during my recent home purchase. Their rates were excellent and the customer service was outstanding! I would recommend TOMO in a heartbeat!