HelloTechReviews of hellotech.com

Appointment was made for next day so no long wait for service. Technician named Dan texted me that evening to confirm the exact time he would be there. Texted me when on his way. Arrived right on time. Was professional and knowledgeable. Did a few things above and beyond because both my husband and I had surgery and couldn't be of much help with anything. He even came back when we had a question we couldn't figure out how to do so he swung around our house after his last appointment and fixed for us. Would recommend at least in our area.

I contacted them, had to be on line, to install a TV. Canceled the appointment as I found a quicker service. Never thought of them again until receiving monthly membership charges. Did not ask for them. They canceled but declined to issue a full refund. Total bait and switch. Sleepy business practice.

I hired a tech for my aging father in florida to help navigating a new phone. I should have known from the first phone call that the language barrier was going to be an issue. They have an elaborate cancellation policy which also should have been a red flag. My tech canceled with less than an hour's notice and asked to reschedule, and I said I was not interested in rescheduling; I'd rather cancel. I was unimpressed by their English-speaking and writing skills, and equally unimpressed with customer service when I called for assistance after my tech canceled. It seems as though I was able to cancel online for free once the tech canceled my service but I noticed I have a pending charge on my credit card for the entire service fee amount (although they said they were only putting a partial hold on my card) so I took a screenshot of my canceled receipt in case I have to dispute it, which I anticipate I will have to do. The customer may always be right, but not here. Please do your research on reviews before booking this service, and do yourself a favor and skip it altogether. Disappointing for a service that seems to be entirely predatory for elderly folks who need help with technology.

First of all they lie about when they actually take your money. Secondly the tech didnt show the first day. When he did show up the next day, not one of our problems got solved. And lastly, they took the 108 dollars before the tech got out the driveway.

Real bad! I made four appointments with this company and waited for countless hours for them to show up only to have them cancel each appointment. I would only suggest using this incompetent company if you enjoy having your time wasted.

Don't use HelloTech. They set up appointments but a technician isnt actually assigned to do the work. This means when its time for the appointment, no one shows up. They want you to keep rescheduling hoping the local tech will take the job....its a joke

This Company Steals your money. Stay far far away

Scheduled a TV mounting service through Walmart. The technician never showed up and there was no communication at all — no call, no text, nothing. When I contacted the company, I was told a refund would take 4–6 weeks, which is completely unreasonable for a service that was never rendered. Walmart customer service agreed this was unacceptable and processed my refund immediately. I would not recommend this service due to the no-show, lack of communication, and poor accountability.