HelloTechReviews of hellotech.com

DO NOT TRUST THIS COMPANY!!! I ordered a home security system & installation was outsourced to Hellotech. The Tech sent to my home arrived 3 hours earlier than my scheduled appointment time. He spoke broken English & brought with him an Afghan man "friend", who didn’t speak much English & didn’t work for Hellotech. No Hellotech ID for either (the 2nd man is NOT Contracted through Hellotech) Proven conspiracy to steal from me: 1. Tech called security company the day before arrival to obtain login credentials to my new unconfigured system 2. Arrived at 1 pm vs 4 pm appointment time 3. Immediately set off loud screeching audible alarm. Told me to leave the house while he worked on the issue. I refused, and endured 10 minutes of alarm noise. 4) It took him 2 HOURS to successfully login to security app. Set off audible alarm 2 more times, each time directed me to go outside the house while he worked. I refused. 5) 2nd Afghan man looked & touched personal property, noting "how nice" my stuff is. 6) Tech "threw" stuff around room & onto the floor. Never even unpacked indoor cameras. Refused to install them. 7) Obvious display of anger. I felt physically threatened & vulnerable. He complained job was taking longer than the expected 1 hour. Left after 4+ hours, with installation incomplete and not working. 8) 2nd man tried to distract me outside after outdoor security cameras were installed. Tech re-entered my home alone & STOLE THINGS FROM ME, Then Immediately left. Hellotech Support replies: - NO POLICY to prohibit Contracted Tech to bring someone else with them. - In-house "background check" on contractors they hire, but not others brought by Tech - Recommended calling the police for resolution - Suggested that they ask Tech about events, thereby providing him a "heads up" that police investigation would be pursued. I NOW FEEL FAR LESS SECURE IN MY HOME, knowing that this criminal has access to my security system!

If I could give zero stars I would. Worst experience ever. First appointment audio technician was 2 hours late. Then couldn’t finish job and had to come back next day. Then post install sound bars not installed properly. Waste of money and time sitting around waiting on appointment. Second experience for general handyman appointment we are currently on third cancellation and yet no one from customer service seems to care. Just an email saying “appointment cancelled” please reschedule. Cancelling membership and will not recommend to anyone.

Biggest issue: last-minute cancellations Currently, it appears pros can wait until the exact appointment time to cancel. If you book a noon appointment and clear your schedule, they may still cancel at noon. That creates a frustrating customer experience. Suggestion: Implement a minimum two-hour cancellation notice policy so customers aren’t blindsided at the last minute. Second issue: support experience Customer support has been unnecessarily difficult. I was asked for my name, email, phone number, and service address multiple times before reaching a live representative. Suggestion: Retain the information customers already provide at the start of a support inquiry so they don’t need to repeat it several times. Where HelloTech does well In my experience, HelloTech is solid for straightforward tech-related services like smart doorbells, cameras, and alarm installations. Where improvement is needed Handyman-type work feels outside their core strength. My recommendation would be to focus on tech installs and leave general handyman services to platforms better built for that category. HelloTech has potential, but reliability and support processes need meaningful improvement.

I have tried multiple times to delete membership in this company. Each time they offer me two free months. I say I don't want it. I fill out the form that says I dont want the membership - and they still change me. They do nothing but commit fraud.

This company’s service description is misleading. They advertise a service labeled “uninstall/install TV” for $100, which reasonably implies that they will remove the TV from one location and reinstall it in another. However, when the technician arrived, he only unscrewed four bolts, placed the TV on the floor, and stated that installation was not included in the service. According to him, the service covers either uninstalling or installing — not both. This is not what is communicated in the description and creates a false expectation for the customer. The wording clearly suggests a complete uninstall and reinstall service, not a partial task. This experience was frustrating and a waste of time. The service description should be corrected to accurately reflect what is actually included, so other customers are not misled.

I hired HelloTech for Alexa home automation, but the technician they sent had never done this type of work before. He said the company didn’t inform him, and although he eventually found my detailed service request, he hadn’t reviewed it prior to the visit. It seems they assigned whoever was available without properly checking the job requirements.

Do not hire this company believe the bad reviews. The guy shows up doesn't know how to fix my printer calls xfinity. Leaves me on hold with xfinity. I am notified I was being charged. I called them and said you can't charge me he didn't fix my printer they say he showed up?

First experience I had to reschedule 2 x because the tech. 2nd time around I scheduled for 9 am - 1 pm and I don’t appreciate the tech changing my apt to 5 pm without my consent. When I called they told me they couldn’t even get a hold of the tech. It’s unprofessional and it’s bs honestly.