SuperReviews of hellosuper.com

TO YOUR REPLY: You forced me to use the KitchenAid Warranty - which ultimately did not cover repair or replacement to the extent that you offered to replace my refrigerator with one that I cannot fit in the space nor has the same features of my current refrigerator Further, your refusal to replace it with like kind means that I have to wait another TWO MONTHS for a replacement. ORIGNIAL REVIEW: I filed a warranty claim on March 27, 2024 with an urgent request for my refrigerator since it was leaking on my kitchen floor and blowing warm air into the cavity. Super ignored my request and waited three days to send the first vendor who could not repair it due to the requirement of a part. Super then stated they would send a second vendor the next day due to the urgency of my repair request. The second vendor never called and never showed up. Two weeks later I've gotten nothing but a runaround and have lost over $4k between food, the deductible, additional cost for a KitchenAid specialist to diagnose, meal delivery daily, and the cost of the warranty itself. They continue to fail to honor the warranty so I am faced with either: buying a new refrigerator that can be here next day at $2,500 OR waiting two additional weeks for KitchenAid to repair at an additional $1,800 between daily meal deliveries and the cost to repair/parts. Super Home Warranty is filled with experts who are ineptbut highly skilled at creating incredible amounts of stress for home owners. By the way, I'm a real estate broker - don't think for one second that I won't share what they've done. I'll be sure to articulate to ever realtor out there the extraordinary losses I have experienced over the last two weeks and anticipated losses in the coming two weeks. By the way - there is no way to get someone on the line that can actually DO ANYTHING with Super. I am beyond disgusted.

This is probably the worst insurance/warranty company. When I filed a claim for a toilet clogging, after the plumber came to service my toilet and concluded that it needs to be replaced. The claim service person at Super called me and told me that it is not covered by the plan due to a lack of maintenance. I asked him that what maintenance I should have done for the toilet not to be clogged. He said sorry it wasn't apart of the coverage plan. And I spent 30 minutes on the phone with him to hear him repeating one message "it is not included in the coverage plan" despite my efforts trying to understand what I should have done differently for the issue not to incur. After talking for 30 minutes on the phone with him, I asked to speak to his manager, he disclosed to me that the call had been recording. He called me to speak with me for 30+ minutes on a recorded line without disclosing the information. When I told him that I understood that California is a 2-party consent state, ie. he had to disclose to me if he was recording the phone conversation; otherwise it is illegal. He said that he doesn't know about that and referred me to his legal department. Eventually, he told me that his manager, with the name of Alicia, will call me back in the next 5 business days. On the 6th business day, his manager, Alicia, called me and left me with a voicemail. I called back but couldnt reach her immediately. I spoke to another person and he told me that he would have Alicia call me back. It has been 7 business days and I still don't have any call back from Alicia. This is how Super is handling their business. They are very happy to collect your monthly payment. But when there is an issue, all they can say is "It is not in the coverage plan" and they conduct business illegally by recording your calls without disclosing it to you. How can anyone trust such a company???

This company takes no ownership of the contract. I’m still waiting for someone to call me, but everyday I call, their answer is someone will call tomorrow. I have a name of case manager but I can’t call or email him?? Update: Super called me today and resolve my problem. Thank you.

Worst business and total scam. Find any made up way to not cover the policy. You have to pay for one of their contractors to come “assess” the problem. That contractor tells you one thing and then his report is different so they can deny the claim. Garbage disposal is making a crazy sound that is likely precursor to motor failure. Had to pay the Technician to show up and he said couldn’t tell the exact problem but did see a small piece of plastic. Super denies the claim saying it is not normal usage. Save your money and run away from this scam

Super home warranty is a scam! I have this service for 6 months. I called to the service regarding a gas smell coming out from one of the exhaust (I have 4 in a row) from the water heaters or the furnaces. Visit (how many days from the original call) First visit (4 days) - a plumber told me that everything looks good Second visit (8 days) - the plumber said that the water heater (1) needs to be replaced. And shut off the gas line for the unit. 3rd visit (20 days) - the plumbing company came to replace water heater 1 - I stopped them because I still smell the gas after the closed the valve. They claimed that furnace 1 has the gas leak. They closed the valve for the furnace. 4th visit (25 ) - hvac guy arrived and said that the unit needs to be replaced. Still smell gas - I called the gas company and after testing all units they found a gas leak from water heater 2 and furnace 2 I tried to call super so many times but they are avoiding me 5th visit (35 days) - have tech arrived to check furnace 2 and recommend to replace the unit. Super warranty declined the replacement Almost 2 months goes by water heater is shot down and furnace is closed because of gas leak. I live in Chicago and it is 25 degrees (Fahrenheit) I tried to call for a supervisor many times and the promise to call back within 24 hours. No one called! Stay away!!! They will find reasons why not to replace/repair your issue! (Update) they also declined an issue with my shower cylinder that needed to be replaced - reason - scratched

I submitted my first terrible review from December 29th 2023 as of today March 1st 2024 no one has called to schedule anything to be fixed. I call every day since last month and all they say is wait until tomorrow. For 2 month now and absolutely nothing has been resolved, even after they replied to me on here and said someone will call me. This has to be the worst of the worst!

I cannot get them to cancel my recurring fees. It never came through when it was time to get repairs done. I've never seen a website where you can't cancel service.

I submitted for my tankless water heater to be fixed and they sent someone out, but the repair guy really didn't know what he was doing. The water heater is still not working properly. Since then I have requested for 3 weeks now for a supervisor t call me and no one has reached out yet. They claim they have escalated the call, but every day I call their answer is someone will call tomorrow. This company takes no ownership of the contract to ensure that the customer received the proper services they called for.