SuperSuper is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.
Super (hellosuper.com) has 652 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Insurance · Los Angeles, California
Excellent
Insurance · Woodland Hills, California
Excellent
Insurance · Santa Rosa, California
Excellent
Insurance · Livermore, California
Excellent
Showing 536 reviews with 5 stars · Clear filters
Brad
Claim for garbage disposal was processed quickly and with ease. Status was provided often, contractor quickly assigned. Replacement of the disposal done same day of appointment. Very satisfied with the service.
Response from SuperJan 21, 2025
Thank you for your review. We're thrilled you had such a great experience with our servicers, and we're happy to continue helping you care for your home!
Heather Jane L.
Super has been really responsive and setup appointments for us very quickly. It’s been worth the money for us, first time home buyers. We recommend to our friends too.
Response from SuperJan 16, 2025
Thank you for your review and for taking the time to let us know how we're doing,and we can continue to help you care for your home.
Meredith
I recently used the rekeying service after purchasing a new home and I couldn’t be more impressed. The process was smooth, quick, and incredibly convenient. The technician was professional, friendly, and knowledgeable, ensuring that everything was done efficiently and to my satisfaction.
Response from SuperJan 16, 2025
Thank you for the review! We value our contractors,and the awesome partnerships we have with them. We're happy to hear your experiences were great.
docaux
Super has an easy-to-use website interface and phone app interface, which makes scheduling maintenance easy. All of the technicians that worked on our house were very professional, knowledgeable, & explained the issues with excellent preventative advice to keep issues from propping up in the future. The downside is that Super will not schedule technicians during the weekend or holidays. Therefore, Murphy’s law says that issues will present themselves on Friday evening of a 3-day weekend where Super will not respond (unless pipe burst) until Tuesday and schedule someone for Wednesday at the earliest. This has happened to us twice in 4 years. I also encourage you to read the Terms of Coverage (Declarations Page) as the home warranty does NOT cover everything in your house.
Response from SuperJan 14, 2025
Thank you for your honest review We value our our contractors, and we’re happy to hear your experience was great.We are happy we can continue to help you care for your home!
Larry S.
Had a water-main valve that started leaking. Super got a plumber out quickly to evaluate, and after a quick assessment, agreed to the charges and everything was fixed up. No complaints!
Response from SuperJan 14, 2025
Thank you for taking the time to let us know how we're doing! We're so happy that we can continue to help you care for your home!
Nancy C.
Easy to work with this company and their vendors are top notch
Response from SuperJan 9, 2025
Thank you for the feedback! We value the awesome partnerships we have with our contractors. We're happy to hear your experiences were great.
Adam H.
I love love love Super. It’s been an awesome experience for the last 5.5 years.
Response from SuperJan 9, 2025
Thank you for your honest review and for taking the time to let us know how we're doing! We're so happy that we can continue to help you care for your home!
David A.
Customer service responded in a timely manne provide sufficient knowledge regarding my issues. The app on my iPhone is very convenient and intuitive providing email on text messages as needed.
Response from SuperJan 8, 2025
thank you for your kind review. We're thrilled you had such a great experience with our customer service representative, and find the app helpful as well.We're happy to help you care for your home!