SuperReviews of hellosuper.com

I have called several times about reimbursement. No one has gotten back to me. You were quick to take my money. Where is your help.

unable to resolve a problem within 2 month. after urging several times, found out that my cooling system isn't covered by the insurance - BUT nevertheless, the premium included the coverage for A/C. very disappointing !

If I could give a zero I would. All service is out of network. If they could not service my address they should not have sold the policy. Now, I am stuck with a company that is non responsive and does not get services completed.

Terrible experience with this company and would recommend avoiding them. We received a Super Home warranty from the seller as part of a home purchase in 2021. The technician they sent did not diagnose my problem. Hello Super did nothing to correct he issue and my family was left without heat and hot water in Chicago in December. All Hello Super told me was that they were sorry and they did not have many service providers in Chicago. They seem happy to sell a policy but not provide service when you need it. End result, I had to find a technician on my own and pay for an emergency service, this after waiting 4 days for the Hello Super technician to come and tell me I had no problem. Terrible service and I would recommend avoiding this company.

If you live in the DMV, AVOID THIS COMPANY. Ignore the good reviews. We were left for several weeks without any functioning AC. They slowed things down by trying to blame it on the thermostat, so they wouldn’t have to pay for the repairs that actually would’ve fixed the issue. Then once we got to the actual issues, they took several days to approve and schedule the repairs. They hung up on us *repeatedly* when we called for updates after service was slow to be scheduled. All while attempting to nickle and dime us. One representative slipped up and admitted that they have limits/caps on how much they can actually help customers- what?! Now, the temperatures are dropping and our heat isn’t working. Over a week after contacting Super (including several days of below freezing weather), a technician finally came today…to diagnose the problem. Apparently, several components need to be replaced and should’ve been replaced months ago in the previous repair. Now we wait for Super to inevitably tell us (in another 1-2 weeks) that they won’t cover the repairs. We rushed and chose this company and sincerely regret it. Upon further research, we should’ve gone with the largest company, or literally anyone else.

I would not recommend Hello Super at all. We had 2 scenarios they corrected in almost 2 years but we had 3 they did not. The first they did not correct was an issue with our sprinkler system. The repairman they sent did not know sprinklers. He tried and tried and my husband finally convinced him to leave. My husband then fixed it in 45 minutes. The 2nd one was our air conditioner. I don't remember why but the repairman said it wasn't covered and that we would have to pay him directly.. so we did because it was hot. The 3rd one was a issue with hot water heater that occurred in the Texas Freeze. After waiting for almost 1 week for their plumber we are told it is not covered. We then ordered our own part and waited 3 days for it to arrive (with overnight shipping) and my husband repaired in about 1 hour. So expect to fix it yourself. Don't rely on them.

I would give them 0 stars if I could. The absolute worst company I've ever dealt with. Dishonest and unprofessional. I talked to a friend who also used them, and she said the same thing. They are great until you have a costly repair. Then they won't answer calls or emails. Among many other issues, I finally got my credit card company involved, and they successfully stopped Super from continuing to re-enroll me after I had canceled.

We have a policy with super and now we have additional problems and they won't answer the phone because of the virus with impossible extended wait times that are ridiculous and they suggest you go to there web site. On the web site there is no way to put in your account number to even get a support case going. They can sell you a policy online at their site but can't deal with existing contracts and thus they should extend the warranties when they can't respond. Disappointed in this company.