HelloSlippersReviews of helloslippers.com

These slippers aren't true to size(they are too small), so if you order the size you usually wear and it doesn't fit they won't return or give you a refund. So, you're basically left with slippers that are too small to wear and you are out however much you spent on them. Also, I ordered 4 different slippers and each one smelled like burnt plastic/ hard chemical smell. I really don't want those chemicals/plastic anywhere near my feet. Also this is specific to the cloud slippers (2 different pairs) but they are a hard plastic, not at all soft like they advertised it to be.

Do not trust them. From what I see and my personal experience, they care very little about customer service they clearly don’t have customer protection laws like we do. Make sure you read the return policy carefully as they do no accept any kind of exchange including sizing (stated in the policy) it also mentions that any defect they will evaluate and decide whether it’s eligible or not… Well I guess no case is eligible. I ordered a pair that came with paint missing on the teeth, and paint splatters and they refused to exchange them (I didn’t even want my money back) all they offered was 50% off my next purchase but why would I purchase again if I am not satisfied?? They mentioned in my previous review that they would get back to me and make sure I was satisfied but it’s complete bull***t, it’s been a week and no other offer but the original 50% my next pair… They clearly care more about bombarding your instagram with ads rather than satisfying their existing customers.

DO NOT TRUST THEM OR THEIR DELIVERY SERVICE YUNEXPRESS!!! I wanted to order a few pairs of their slippers and socks but wanted to be sure it was worth it so ordered a pair of cute slippers and was soooo excited to receive the slippers. I checked the tracking and it says they were delivered two days ago but they were NOT. I didn’t receive them and they weren’t stolen or lost either. I was home all day long. They just weren’t friggen delivered yet for some reason checked off as delivered. According to their policy they take zero accountability for their awful shady delivery service too so DO NOT TRUST THEM. Chances are you won’t even receive your order and according to their policy they won’t even send a new pair.

They used an extremely poor quality freight company (Google 'PFL logistics review' to check these jokers out) who didn't ring our doorbell and left the package in an unsecure location where it was promptly stolen. After contacting them for assistance we were stonewalled by 'Mandy' and told they don't take responsibility for the actions of the couriers and couldn't provide any assistance. Psst, if you are using an unprofessional shipping service, that's on your company. We've now had to raise a paypal dispute, definitely a poor experience and can't recommend.

I ordered 3 pairs of slippers, 2 of which were perfectly fine. It was the shark slippers that came that were completely different than what I ordered. I ordered the light to dark gray gradient color way and instead received what looked like the regular black shark slides that were spray painted halfway white. I contacted customer service to get a refund so I could rebuy them. The response was that they didn’t meet the criteria for a refund/return. I said I just want to return them so I can get what I actually ordered and they responded with a 50% off offer for my next pair. I just want what I ordered.

She slipper delivered to me, and when I open it OMG is badly damaged and I emailed them to request a return, and they said my item doesn't meet the criteria circumstances. What!!?, I show them the picture clearly of where it damaged, and telling me it doesn't meet their require damaged? How more bad you want a slipper to be damage.

I placed my order on December 22, 2021 and i have yet to receive it. i have tried to contact the company but i have gotten no response and i would like a refund for my order. my order number is #2838

I have still not received my order that I placed on Dec 7th 2021 for open toe smile slippers. I also sent an email to you in Jan 13th. ORDER #2347