HelloSlippersReviews of helloslippers.com

I ordered a pair of Burgerstocks. No issue in my order being delivered -- HOWEVER -- the size sent was too small. I reached out asking if I could exchange for a bigger size and received an email back saying that was the largest size they had (which wasn't the case when I originally ordered) and "Mandy" requested pictures to prove the shoes were too short. After sending the pics I was sent an address to ship the shoes back to China. The cheapest possible shipping option was over half the cost of the shoes. And, since the customer is responsible for shipping, there's no guarantee simply sharing a tracking number will prompt the refund as the shoes have to first arrive then be expected. I asked for store credit. They do not offer that either. But finally I made my way here to trustpilot and found out like many others with inaccurate and defective product issues, I was offered "50%" off another pair. This is certifiably a SCAM.

In September, I saw an advert for the burger slippers on social media and fell for the hype. It will be the last time I order something based on a targeted advert. Originally, my review was somewhat hot-headed and focused on the inaccurate sizing chart and how, as a result, it was not possible for me to order the slippers in the correct size. The company's returns policy did not allow me to ask for a return or exchange, as all returns are at the purchaser's cost. I did reach out to the company, and I received a response saying that multiple customers had had the same experience as me and that they were committed to making it right by sending me a replacement if I updated or withdrew my TrustPilot review. However, after cooling off and reflecting, I’ve read more TrustPilot reviews and looked for the product elsewhere. The same products this company sells can be found at a fraction of the price on Temu and AliExpress. This leads me to suspect this company is a drop shipper marking up mass-produced and cheaply made products to an exorbitant level. While I cannot prove this to be the case, I personally do not feel comfortable engaging with the company further. I will gift the slippers to someone who can wear them and chalk up this bad experience as a personal lesson in overconsumption. I do appreciate that the company reached out to me in an attempt to make it right; however, as I said, this whole process does not sit right with me. For transparency, my original review is below. “Do not trust this company. After double and triple-checking their sizing guides, I ordered a pair of slippers in a US women's 9 - an EU 39 - my usual size. The slippers took a long time to arrive, and when they did, they were too small and were marked size 38. When I contacted the company to point this out, they responded with this: "We recently updated the sizing for our Burgerstock. Please rest assured that the slides you received are from our previous version, and they are in the size you originally selected. We sincerely apologize for any confusion or inconvenience this may have caused." If so, HelloSlippers, WHY did you not update the sizing for the Burgerstock online at the point of ordering? This made it literally impossible for me to order the correct size for my feet. Adding insult to injury, I have a pair of useless slippers that I cannot return because of their horribly dishonest returns policy - where customers can only return to China at their own expense, more than the cost of the slippers. I have requested a refund and have pointed out to the company that my claim for a refund falls under the following clause of their refund policy, as the item received was a 38, not a 39 as described on their website: 1.7 In very rare instances where your item arrives badly damaged or significantly not as described, our customer support team will request further information before being able to initiate a refund. This includes photos, pictures, screenshots, product descriptions and other material that we can use to verify that the item has arrived damaged or is significantly not as described. I have also pointed out that their size guide, as of today 15/10/2024 STILL has the US Women's Size 9 as an EU 39, which is WHAT I ORDERED. I am awaiting a response.”

I didn’t realize that this is not the slippers I’m looking for at the beginning because it looks almost the same as the one from another brand. But I realized it too late. The return policy sucks, although I didn’t open it. I have to ship it back to China myself. But the shipping address was from US. You either have good luck that you are satisfied with the products, or you will waste money trying to return them.

This website is a Chinese drop shipper masquerading as a legitimate business. I should have done my due diligence and did a little bit of research before making my purchase. They are essentially selling extremely cheap slippers and sandals at exorbitant markups - you can easily verify this yourself by taking a look at any of their slippers and searching for them on Temu or AliExpress - you will find the exact same items at 1/6 the price. I was first suspicious when it took over two weeks to ship my order, then when it finally did ship the courier was a Chinese company with a scan location originating in China. Their return page is also very vague, the vast majority of it details how buyers are eligible for a refund if there is a defect or if their order doesn’t arrive. The only section alluding to returns if you are dissatisfied with their product is a small blurb at the bottom, saying that buyers are responsible for shipping fees back to their company without any mention they are located in China - the shipping costs alone are almost as much as the shoes!! They probably know this will deter most people from making any type of return. No legitimate business operates in this fashion - if you like any of their styles do yourself a favor and just order them from Temu or AliExpress.

I ordered a pair of Burgerstocks in US women's size 7 but the pair I received were marked as EU 39 which is typically a US size 8/8.5 so they were too large. When I asked to return them, they said the customer is responsible for shipping (which I am usually okay with). However the address they asked me to ship to was in China. It would cost about the same amount as the shoes to return. I feel that it is dishonest for them not to state this in their refund/return policy from the beginning. There is also no indication on their website they are an international company. I suspect that they may be drop shippers since I found the same shoes on temu for much cheaper (although I can't speak to the quality since I didn't buy them) I will say that the shoes were cute. I just wish they fit me and the company was more upfront about their return policy.

0 stars. The products they sent were nothing like the the pictures they show in the web page. Bought 2 pairs. Innacurate size and poor quality. They are poorly painted. You will find better slippers for 3 dollars Ali. I bought here since the pictures they show look great. And for the price, I thought those were the ones they send. I wrote them the same day I received the products to return them. I sent them the pictures. They told me the products condition doesn't meet the criteria for refunds. Waste of money. Don't buy!!

I numeri non combaciano, non hanno assistenza clienti (dovrete parlare solo tramite mail) e non hanno il reso gratuito, se per sbaglio non dovesse andarvi bene qualcosa o vi arrivano distrutte dovrete pagare 60€ per rispedirle in Cina. Peccato perché il prodotto non era male P.S; Mi avevano proposto un codice sconto per evitare di spendere 60€ per fare il reso ma non ho mai visto il codice. Abbasso ad una stella

Order shark shoes month ago.There came with the missing lights and attachments.After writing them back and forth by e-mail there so post to send me replacements. Still don’t have them don’t waste your money.