RYSEReviews of helloryse.com

Jamming from my blind cord in the device. Had to remove drive gear which broke while winding cord around it.

The online shopping experience, and follow up customer service, is terrible. You cannot speak to a live human being. Support is done via email, or by a Chatbot. If you are lucky, the Chatbot will let you chat online with someone that might be human. The response time is long. They canceled an order of mine for no reason that I can understand. They’re just mind numbingly terrible.

The product does not hold power. It does not charge properly. The yellow light comes on for about 1 min. and then goes out, the green light never comes on.

I purchased this product in April, and it has been a constant source of frustration ever since. It repeatedly loses its position and has flipped in the wrong direction on its own—twice—rendering the entire system unusable. Despite reaching out to customer service multiple times, I’ve received little to no meaningful support. At this point, I regret this purchase and cannot recommend it to others. Buyer beware.

3 weeks and I still do not have my order.

Avoid at all costs! Basically the blind units are very loud, crack, get worn out, lose their position, break your chains, etc. I returned them and they claim I sent them a box of random clothes and blankets. Wild reply to the company's comment: yeah i sent back the units, but you are scamming me. you sent me a pic of a box i did not send, you even put tape over the label to make it seem legit - i did not do that. company is scamming me

Bad product, design and functionally and awful installation instruction manual.

Ordered 2 months ago and haven’t received my order. Was told 4 weeks ago that it would be here in 5/6 days. When I track order says it hasn’t even left yet. Very poor communication. Be careful ordering from these guys. €600 order and nothing arrived. Bit worried now this is a scam.